Board Performance Issues

Update timeline

1. investigating Mar 03, 2026, 05:43 PM UTC

   We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in Productboard may not appear immediately or be very slow. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.

2. identified Mar 03, 2026, 06:01 PM UTC

   We’ve identified the cause of the performance degradation in the Productboard web app, resulting in delayed board actions and slower load times. Our team is working to restore normal performance. We appreciate your patience and apologize for the inconvenience. Further updates will be posted here as they become available.

3. identified Mar 03, 2026, 06:17 PM UTC

   We’ve identified the root cause of the performance degradation in the Productboard web app and our team is working on a fix to restore normal performance.

4. monitoring Mar 03, 2026, 06:54 PM UTC

   Our team has released a fix that mitigates the issue and we are seeing performance recover over time. We’ll continue to monitor the situation as a small subset of customers may still experience delays in the platform during the recovery period.

5. resolved Mar 03, 2026, 07:50 PM UTC

   The incident has been fully resolved. Please contact [email protected] if you continue to have any issues.