Resolved after 1 day 19 hours, affecting [Email delivery] SendGrid API, on January 26, 2026.
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
Affected components
Update timeline
- investigating Jan 26, 2026, 05:08 PM UTC
We are investigating an issue where emails from our platform may not be delivered to Outlook addresses. We will provide another update here as soon as we have more information.
- investigating Jan 26, 2026, 05:25 PM UTC
Some emails to Microsoft Outlook and Hotmail addresses may be delayed or blocked due to an ongoing issue with our email delivery provider. We are monitoring the situation and will update this status when resolved.
- investigating Jan 26, 2026, 09:37 PM UTC
We are continuing to monitor the issue on our end and will provide any updates we receive here as soon as we can. Thanks for your patience!
- investigating Jan 27, 2026, 09:01 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- resolved Jan 28, 2026, 12:34 PM UTC
This incident has been resolved.
Your product runs on more than productboard
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services