productboard Outage History
productboard is up right nowPingoru has recorded 50 incidents for productboard: 25 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Minor October 21, 2025 Insight board performance issues 20m Website (www.productboard.com)
Started Oct 21, 2025, 08:16 PM UTC· resolved Oct 21, 2025, 08:37 PM UTC
- investigating Oct 21, 2025, 08:16 PM UTC
We are investigating an issue affecting Insight Board performance. Notes are slow to load and analytics boards are timing out.
- identified Oct 21, 2025, 08:32 PM UTC
We have identified the issue and our team is working on a resolution. We hope to get things back to normal as soon as possible. We will share an update soon.
- resolved Oct 21, 2025, 08:37 PM UTC
We have identified the issue and the team has pushed a fix. Insight board performance should be restored. If you are still encountering issues, please reach out to [email protected]. Thank you for bearing with us.
Notice October 20, 2025 Potential degradation and issues due to AWS outage 19h 33m Web Application, Insights
Started Oct 20, 2025, 02:17 PM UTC· resolved Oct 21, 2025, 09:50 AM UTC
- investigating Oct 20, 2025, 02:17 PM UTC
Due to the AWS incident this morning, we are still experiencing issues. There will be some lags and delays in processing events in the workspace. Our team are monitoring our platform and are ensuring that everything is working smoothly.
- resolved Oct 21, 2025, 09:50 AM UTC
Following yesterday's AWS outage, mitigation is complete: our third-party providers report services are back to normal and we're observing healthy system performance. We'll continue to monitor closely and update this page if anything changes.
Major October 7, 2025 Portals are not loading 9m
Started Oct 07, 2025, 11:59 AM UTC· resolved Oct 07, 2025, 12:09 PM UTC
- identified Oct 07, 2025, 11:59 AM UTC
We are currently experiencing an issue where portals (public/external/shared/private) are not loading. We have identified the root cause and are working on a fix.
- resolved Oct 07, 2025, 12:09 PM UTC
A fix has been implemented and portals are working as expected.
Minor October 7, 2025 Slow performance 2h 45m Web Application, Identity & Access
Started Oct 07, 2025, 09:05 AM UTC· resolved Oct 07, 2025, 11:50 AM UTC
- investigating Oct 07, 2025, 09:05 AM UTC
Some users may see intermittent slowness today due to a scheduled Cloudflare network maintenance in Ashburn (IAD) 06:00–10:00 UTC (08:00–12:00 CEST). Our systems are healthy and we're monitoring.
- monitoring Oct 07, 2025, 09:18 AM UTC
The root cause has been identified and the issue has been mitigated. Performance is currently back to normal and are monitoring it.
- resolved Oct 07, 2025, 11:50 AM UTC
This incident has been resolved.
Major September 12, 2025 Integrations Failing 3h 43m MCP, APIs and Integrations
Started Sep 12, 2025, 10:35 AM UTC· resolved Sep 12, 2025, 02:19 PM UTC
- investigating Sep 12, 2025, 10:35 AM UTC
We are currently investigating an issue where integrations might be failing working with Productboard.
- identified Sep 12, 2025, 12:59 PM UTC
We have identified the cause of the issue and are currently working on a fix.
- monitoring Sep 12, 2025, 01:15 PM UTC
We have mitigated the issue and are monitoring the results to see if this can be resolved. Thank you for your patience today.
- monitoring Sep 12, 2025, 02:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 12, 2025, 02:19 PM UTC
This incident has now been resolved.
Minor September 11, 2025 Unable to Modify Feature Owner, Time Frame, Status, and Releases 9m Web Application
Started Sep 11, 2025, 05:21 PM UTC· resolved Sep 11, 2025, 05:31 PM UTC
- investigating Sep 11, 2025, 05:21 PM UTC
We are currently having an issue impacting updates to feature ownership, time frames, status changes, and releases on the data page.
- resolved Sep 11, 2025, 05:31 PM UTC
This incident has been resolved.
Major September 8, 2025 Emails not being recieved or sent. 8h 48m [Email delivery] SendGrid API
Started Sep 08, 2025, 12:02 PM UTC· resolved Sep 08, 2025, 08:50 PM UTC
- investigating Sep 08, 2025, 12:02 PM UTC
At the moment, customers are not able to receive: email notification email invitations weekly update emails insights digest emails Portal Submission emails We are investigating this issue and will update the status page accordingly.
- resolved Sep 08, 2025, 08:50 PM UTC
This incident is now resolved, and email services are working as expected.
Minor August 21, 2025 In-app performance and Jira webhook issues 6m Web Application, MCP, APIs and Integrations
Started Aug 21, 2025, 07:17 PM UTC· resolved Aug 21, 2025, 07:24 PM UTC
- investigating Aug 21, 2025, 07:17 PM UTC
We’re investigating degraded in-app performance and Jira webhook sync delays that appear related to a Cloudflare connectivity issue affecting traffic between Cloudflare and AWS starting at 16:27 UTC on August 21, 2025.
- resolved Aug 21, 2025, 07:24 PM UTC
The issue was caused by a Cloudflare connectivity incident (https://blog.cloudflare.com/cloudflare-incident-on-august-21-2025). Service has been restored and remains stable, and we continue to monitor with our provider.
Minor August 19, 2025 Webhooks via Public API v1 are not getting updates 1h 23m MCP, APIs and Integrations
Started Aug 19, 2025, 03:37 PM UTC· resolved Aug 19, 2025, 05:01 PM UTC
- investigating Aug 19, 2025, 03:37 PM UTC
We are currently investigating an issue where webhooks made from our public API are not getting updates. We will update this status page when we have updates.
- monitoring Aug 19, 2025, 04:02 PM UTC
We've identified the root cause preventing Webhook notifications from being processed and have a fix in place. We're processing the backlog of notifications and monitoring.
- identified Aug 19, 2025, 04:22 PM UTC
Initial fix was able to mitigate unprocessed notifications momentarily, but we've identified downstream issues causing unprocessed webhook notifications to resurface. Will update this page again when more information is available.
- monitoring Aug 19, 2025, 04:46 PM UTC
A fix has been implemented and we're monitoring results. Unprocessed webhooks are being reprocessed now.
- resolved Aug 19, 2025, 05:01 PM UTC
The issue has been resolved. New notifications are being sent and a small backlog is being reprocessed.
Minor August 18, 2025 Service disruption affecting workspace creation and Jira integration push 1h 3m MCP, APIs and Integrations, Website (www.productboard.com)
Started Aug 18, 2025, 07:14 PM UTC· resolved Aug 18, 2025, 08:17 PM UTC
- investigating Aug 18, 2025, 07:14 PM UTC
We’re currently investigating an issue that may cause errors for new users creating workspaces and attempts to push newly created Productboard entities to Jira. We’ll share more details as soon as we have them.
- identified Aug 18, 2025, 07:28 PM UTC
We’ve identified the root cause and are actively working on a solution. Certain actions in Productboard as mentioned may not be available in the meantime. We will post another update on this page as soon as we have more information and appreciate your continued patience.
- monitoring Aug 18, 2025, 07:50 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Aug 18, 2025, 08:17 PM UTC
The issue has been resolved. Prior workspaces that had not yet provisioned are now processed making them accessible. Pushing Productboard entities to Jira functions as expected.
Minor August 7, 2025 The Product Hierarchy API is currently experiencing timeout issues. 8h 52m MCP, APIs and Integrations
Started Aug 07, 2025, 10:57 PM UTC· resolved Aug 08, 2025, 07:49 AM UTC
- investigating Aug 07, 2025, 10:57 PM UTC
We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.
- identified Aug 07, 2025, 11:31 PM UTC
We’ve identified the root cause and are actively working on a fix.
- identified Aug 08, 2025, 12:17 AM UTC
We are continuing to work on a fix for the issue.
- monitoring Aug 08, 2025, 01:21 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Aug 08, 2025, 07:49 AM UTC
The issue has been resolved. APIs are fully operational.
Minor August 1, 2025 Delayed Data Propagation 34m Web Application
Started Aug 01, 2025, 08:54 AM UTC· resolved Aug 01, 2025, 09:28 AM UTC
- investigating Aug 01, 2025, 08:54 AM UTC
Our engineers are investigating an incident where there's a delay in data appearing on our new boards. We shall update this status page when we have made progress with this issue. Apologies for the inconvience caused, hopefully we can get this sorted soon.
- resolved Aug 01, 2025, 09:28 AM UTC
Our engineers have reported this incident as mitigated - we are now resolving the incident. Thank you for your patience and understanding during this time.
Major June 23, 2025 Log in issues for SAML SSO-enabled workspaces. 35m Identity & Access
Started Jun 23, 2025, 02:51 PM UTC· resolved Jun 23, 2025, 03:26 PM UTC
- investigating Jun 23, 2025, 02:51 PM UTC
We've identified that some users may face login issues for SAML SSO-enabled workspaces, resulting in an error. We're working on a resolution now and will update you as it progresses.
- monitoring Jun 23, 2025, 03:04 PM UTC
The issue has been mitigated, and we're not monitoring it.
- resolved Jun 23, 2025, 03:26 PM UTC
This incident has been resolved.
Critical June 17, 2025 Main Navigation is Down 46m Web Application
Started Jun 17, 2025, 10:29 AM UTC· resolved Jun 17, 2025, 11:16 AM UTC
- investigating Jun 17, 2025, 10:29 AM UTC
We are currently investigating an issue affecting the main navigation and Teamspace. Users may be experiencing difficulty accessing these areas. Our team is actively working to identify the root cause and restore full functionality. We will post another update on this page as soon as we have more information. Thank you for your patience.
- identified Jun 17, 2025, 11:01 AM UTC
We have mitigated the incident.
- resolved Jun 17, 2025, 11:16 AM UTC
We are pleased to confirm that the issue affecting the main navigation and Teamspace has now been resolved. All services should be fully operational. Thank you for your patience and understanding while our team worked to address this incident.
Major June 12, 2025 Publicly Shared Legacy Roadmaps not loading 3h 26m Web Application
Started Jun 12, 2025, 06:55 PM UTC· resolved Jun 12, 2025, 10:21 PM UTC
- investigating Jun 12, 2025, 06:55 PM UTC
We are experiencing an issue that is preventing publicly shared Legacy Roadmap boards from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
- identified Jun 12, 2025, 08:00 PM UTC
We've received reports of related issues accessing Productboard and have identified that the issue affecting Publicly Shared Legacy roadmaps to be connected and is due to a current Cloudflare outage. We're working with Cloudflare to resolve the issue. Please see https://www.cloudflarestatus.com/ for more details.
- monitoring Jun 12, 2025, 08:31 PM UTC
The issue affecting publicly shared Legacy Roadmaps has been mitigated. We've implemented a solution to address issues accessing and using Productboard. Some customers may have to clear their cookies. If you are still encountering issues, please reach out to [email protected]. Thank you for bearing with us.
- resolved Jun 12, 2025, 10:21 PM UTC
This incident has been resolved.
Major May 19, 2025 Unable to log in and performance issues 1h 2m Web Application
Started May 19, 2025, 08:16 AM UTC· resolved May 19, 2025, 09:19 AM UTC
- investigating May 19, 2025, 08:16 AM UTC
There is significant disruption across Productboard. Some users cannot log in, and the application can be slow for others. We are currently investigating the issue. We will keep you updated here on the status page. Apologies for the inconvenience.
- investigating May 19, 2025, 09:05 AM UTC
We are aware that the issue persists, and we apologize for any ongoing inconvenience. Our team is actively investigating to determine the cause and implement a solution. We don't have an ETA to share at this time, but we are making progress and will provide an update here as soon as we have more details. Thank you for your patience.
- investigating May 19, 2025, 09:16 AM UTC
While we are observing improvements, we are still working to fully mitigate the underlying issue and restore complete stability. We will continue to monitor the situation closely and provide further updates as they become available.
- resolved May 19, 2025, 09:19 AM UTC
The service issues causing slow loading times and login difficulties have now been mitigated. Thank you for your patience and understanding.
Critical May 7, 2025 Productboard not loading 13m Web Application
Started May 07, 2025, 11:26 AM UTC· resolved May 07, 2025, 11:39 AM UTC
- investigating May 07, 2025, 11:26 AM UTC
Productboard is currently not able to load. We are investigating this issue and shall update this status page when we have an update.
- resolved May 07, 2025, 11:39 AM UTC
This incident has been resolved; you are now able to load Productboard. We apologise for the inconvenience caused, and appreciate your patience, empathy and understanding as we worked to fix this issue.
Minor April 14, 2025 Productboard services are partially unavailable. 6m Web Application
Started Apr 14, 2025, 11:23 AM UTC· resolved Apr 14, 2025, 11:30 AM UTC
- investigating Apr 14, 2025, 11:23 AM UTC
We're currently facing issues with some of our services. Specifically, you may temporarily not see Insights boards or Note topic in your workspace. The rest of the app remains functional. The team is currently investigating it.
- investigating Apr 14, 2025, 11:29 AM UTC
We are continuing to investigate this issue.
- resolved Apr 14, 2025, 11:30 AM UTC
This incident has been resolved.
Major January 6, 2025 Public Portals are not available 35m Web Application
Started Jan 06, 2025, 02:14 PM UTC· resolved Jan 06, 2025, 02:49 PM UTC
- investigating Jan 06, 2025, 02:14 PM UTC
Public Portals (including custom domains) are temporarily unavailable. The team is currently investigating the issue.
- identified Jan 06, 2025, 02:16 PM UTC
The team has identified the issue and is currently working on a fix.
- monitoring Jan 06, 2025, 02:45 PM UTC
A fix has been implemented, and we're monitoring it. All Portals are available again.
- resolved Jan 06, 2025, 02:49 PM UTC
This incident has been resolved.
Notice November 8, 2024 Productboard is currently unavailable 3h 55m Web Application, MCP, APIs and Integrations
Started Nov 08, 2024, 07:47 PM UTC· resolved Nov 08, 2024, 11:43 PM UTC
- identified Nov 08, 2024, 07:47 PM UTC
We have identified an issue impacting team spaces, insights automation, objectives and initiatives for all customers. We have identified the problem and are currently working on resolving the issue. We apologize for the inconvenience and will update when resolved.
- identified Nov 08, 2024, 08:52 PM UTC
We have identified the issue, and our team is working on fixing it.
- identified Nov 08, 2024, 10:36 PM UTC
We are actively working on a fix. Both Productboard and APIs are currently unavailable. We appreciate your patience and will update you soon on the progress.
- resolved Nov 08, 2024, 11:43 PM UTC
The recent incident resulting in downtime has now been resolved. Our team identified and addressed the underlying issue, and all systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused. If you have any questions please reach out to our support team.