productboard had 36 outages in the last 2 years totaling 26h 48m of downtime — averaging 1.5 incidents per month.
There were 36 productboard outages since May 19, 2025 totaling 26h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently having an issue impacting updates to feature ownership, time frames, status changes, and releases on the data page.
This incident has been resolved.
At the moment, customers are not able to receive: email notification email invitations weekly update emails insights digest emails Portal Submission emails We are investigating this issue and will update the status page accordingly.
This incident is now resolved, and email services are working as expected.
We’re investigating degraded in-app performance and Jira webhook sync delays that appear related to a Cloudflare connectivity issue affecting traffic between Cloudflare and AWS starting at 16:27 UTC on August 21, 2025.
The issue was caused by a Cloudflare connectivity incident (https://blog.cloudflare.com/cloudflare-incident-on-august-21-2025). Service has been restored and remains stable, and we continue to monitor with our provider.
We are currently investigating an issue where webhooks made from our public API are not getting updates. We will update this status page when we have updates.
We've identified the root cause preventing Webhook notifications from being processed and have a fix in place. We're processing the backlog of notifications and monitoring.
Initial fix was able to mitigate unprocessed notifications momentarily, but we've identified downstream issues causing unprocessed webhook notifications to resurface. Will update this page again when more information is available.
A fix has been implemented and we're monitoring results. Unprocessed webhooks are being reprocessed now.
The issue has been resolved. New notifications are being sent and a small backlog is being reprocessed.
We’re currently investigating an issue that may cause errors for new users creating workspaces and attempts to push newly created Productboard entities to Jira. We’ll share more details as soon as we have them.
We’ve identified the root cause and are actively working on a solution. Certain actions in Productboard as mentioned may not be available in the meantime. We will post another update on this page as soon as we have more information and appreciate your continued patience.
A fix has been implemented, and we are monitoring the results.
The issue has been resolved. Prior workspaces that had not yet provisioned are now processed making them accessible. Pushing Productboard entities to Jira functions as expected.
We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.
We’ve identified the root cause and are actively working on a fix.
We are continuing to work on a fix for the issue.
A fix has been implemented, and we are monitoring the results.
The issue has been resolved. APIs are fully operational.
Our engineers are investigating an incident where there's a delay in data appearing on our new boards. We shall update this status page when we have made progress with this issue. Apologies for the inconvience caused, hopefully we can get this sorted soon.
Our engineers have reported this incident as mitigated - we are now resolving the incident. Thank you for your patience and understanding during this time.
We've identified that some users may face login issues for SAML SSO-enabled workspaces, resulting in an error. We're working on a resolution now and will update you as it progresses.
The issue has been mitigated, and we're not monitoring it.
This incident has been resolved.
We are currently investigating an issue affecting the main navigation and Teamspace. Users may be experiencing difficulty accessing these areas. Our team is actively working to identify the root cause and restore full functionality. We will post another update on this page as soon as we have more information. Thank you for your patience.
We have mitigated the incident.
We are pleased to confirm that the issue affecting the main navigation and Teamspace has now been resolved. All services should be fully operational. Thank you for your patience and understanding while our team worked to address this incident.
We are experiencing an issue that is preventing publicly shared Legacy Roadmap boards from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
We've received reports of related issues accessing Productboard and have identified that the issue affecting Publicly Shared Legacy roadmaps to be connected and is due to a current Cloudflare outage. We're working with Cloudflare to resolve the issue. Please see https://www.cloudflarestatus.com/ for more details.
The issue affecting publicly shared Legacy Roadmaps has been mitigated. We've implemented a solution to address issues accessing and using Productboard. Some customers may have to clear their cookies. If you are still encountering issues, please reach out to [email protected]. Thank you for bearing with us.
This incident has been resolved.
There is significant disruption across Productboard. Some users cannot log in, and the application can be slow for others. We are currently investigating the issue. We will keep you updated here on the status page. Apologies for the inconvenience.
We are aware that the issue persists, and we apologize for any ongoing inconvenience. Our team is actively investigating to determine the cause and implement a solution. We don't have an ETA to share at this time, but we are making progress and will provide an update here as soon as we have more details. Thank you for your patience.
While we are observing improvements, we are still working to fully mitigate the underlying issue and restore complete stability. We will continue to monitor the situation closely and provide further updates as they become available.
The service issues causing slow loading times and login difficulties have now been mitigated. Thank you for your patience and understanding.