productboard experienced a major incident on September 12, 2025 affecting API and integrations, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
API and integrations
Update timeline
- investigating Sep 12, 2025, 10:35 AM UTC
We are currently investigating an issue where integrations might be failing working with Productboard.
- identified Sep 12, 2025, 12:59 PM UTC
We have identified the cause of the issue and are currently working on a fix.
- monitoring Sep 12, 2025, 01:15 PM UTC
We have mitigated the issue and are monitoring the results to see if this can be resolved. Thank you for your patience today.
- monitoring Sep 12, 2025, 02:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 12, 2025, 02:19 PM UTC
This incident has now been resolved.