productboard Outage History
productboard is up right nowPingoru has recorded 50 incidents for productboard: 25 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Minor September 26, 2026 Changes made on boards taking too long to apply 1h 31m Web Application
Started Sep 26, 2026, 01:47 PM UTC· resolved Sep 26, 2026, 03:18 PM UTC
- investigating Sep 26, 2026, 01:47 PM UTC
We're currently experiencing a noticeable delay between the actions taken on boards or edits to entities to propagate throughout the system.
- identified Sep 26, 2026, 01:55 PM UTC
Root cause identified: a single service overloaded a part of the system by generating large bursts of data.
- monitoring Sep 26, 2026, 02:05 PM UTC
The system has mostly stabilized. Some customers may be still experiencing intermittent delays. We're monitoring the situation.
- resolved Sep 26, 2026, 03:18 PM UTC
The problem has been resolved, the system is back to normal operation.
Major September 14, 2026 Productboard Spark is unavailable 51m Spark AI
Started Sep 14, 2026, 01:26 PM UTC· resolved Sep 14, 2026, 02:17 PM UTC
- investigating Sep 14, 2026, 02:14 PM UTC
Productboard Spark is currently unavailable for some of our customers. Our team is investigating and working to restore service as quickly as possible. We will post an update shortly. We apologize for the disruption.
- resolved Sep 14, 2026, 02:17 PM UTC
This incident has been resolved.
Major August 5, 2026 Unexpected AI credit usage on some Spark workspaces 2h 46m Spark AI
Started Aug 05, 2026, 03:24 PM UTC· resolved Aug 05, 2026, 06:11 PM UTC
- investigating Aug 05, 2026, 03:24 PM UTC
We are currently investigating an issue where AI credits were consumed by automated background analysis on some workspaces. Affected customers may see reduced or depleted Spark AI credit balances. We’ve identified the likely cause and are working to stop further impact and assess affected accounts. Another update will follow shortly.
- investigating Aug 05, 2026, 03:34 PM UTC
We are continuing to investigate this issue.
- resolved Aug 05, 2026, 06:11 PM UTC
The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.
Critical June 22, 2026 Elevated error rate across Productboard 1h 19m Web Application
Started Jun 22, 2026, 07:34 PM UTC· resolved Jun 22, 2026, 08:53 PM UTC
- investigating Jun 22, 2026, 07:34 PM UTC
Productboard is experiencing elevated error rate across the application. Our team is investigating and working to restore service as quickly as possible. We will post an update shortly. We apologize for the disruption.
- identified Jun 22, 2026, 08:05 PM UTC
We have identified the cause of this issue and are working on a fix. We will post another update shortly.
- monitoring Jun 22, 2026, 08:36 PM UTC
A fix has been deployed and we are monitoring recovery. We will post a final update once full functionality is confirmed.
- resolved Jun 22, 2026, 08:53 PM UTC
This incident has been resolved. We apologize for the disruption and thank you for your patience.
Minor June 7, 2026 Newly Created Boards Inaccessible 3h 15m Web Application
Started Jun 07, 2026, 02:07 PM UTC· resolved Jun 07, 2026, 05:22 PM UTC
- investigating Jun 07, 2026, 02:07 PM UTC
We are currently investigating an issue where newly created boards are not immediately accessible after creation. Users may encounter an error when attempting to open a board they just created. Affected boards do eventually become accessible. We will provide further updates as our investigation progresses.
- identified Jun 07, 2026, 04:25 PM UTC
We have identified the cause of the issue and are working to resolve it.
- monitoring Jun 07, 2026, 04:29 PM UTC
A fix has been applied and newly created boards are now accessible. We are monitoring the situation to ensure full stability.
- identified Jun 07, 2026, 05:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 07, 2026, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2026, 05:22 PM UTC
This incident has been resolved. Newly created boards are now fully accessible and operating as expected. We apologize for any disruption this may have caused.
Minor April 22, 2026 Filtering on boards is not available 56m Web Application
Started Apr 22, 2026, 07:19 PM UTC· resolved Apr 22, 2026, 08:15 PM UTC
- investigating Apr 22, 2026, 07:19 PM UTC
Filtering on Boards is currently unavailable. Users are unable to add new filters or adjust existing ones. We are aware of the issue and are actively investigating. We will provide updates as more information becomes available. We apologize for the inconvenience.
- investigating Apr 22, 2026, 07:52 PM UTC
We are continuing to investigate the issue affecting board filtering. Our team is actively working on a resolution and will share further updates as soon as they are available.
- monitoring Apr 22, 2026, 08:07 PM UTC
A fix has been applied, and we are currently monitoring the results. Filtering on Boards should now be available.
- resolved Apr 22, 2026, 08:15 PM UTC
This incident has been resolved. Filtering on Boards is now fully available and functioning as expected. Thank you for your patience while we worked to resolve this issue.
Major April 14, 2026 Productboard doesn't load or shows errors 55m Web Application, Teamspaces, Public Roadmaps, Insights and 1 more
Started Apr 14, 2026, 12:32 PM UTC· resolved Apr 14, 2026, 01:28 PM UTC
- investigating Apr 14, 2026, 12:32 PM UTC
Productboard may not load any page or show errors on some elements. We're currently investigating it and we'll be updating you as we have further details.
- investigating Apr 14, 2026, 12:54 PM UTC
Productboard currently may take longer to load. We're investigating it and will update you here as we have further details.
- resolved Apr 14, 2026, 01:28 PM UTC
Productboard is fully operational now.
Minor March 3, 2026 Board Performance Issues 2h 7m Website (www.productboard.com)
Started Mar 03, 2026, 05:43 PM UTC· resolved Mar 03, 2026, 07:50 PM UTC
- investigating Mar 03, 2026, 05:43 PM UTC
We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in Productboard may not appear immediately or be very slow. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.
- identified Mar 03, 2026, 06:01 PM UTC
We’ve identified the cause of the performance degradation in the Productboard web app, resulting in delayed board actions and slower load times. Our team is working to restore normal performance. We appreciate your patience and apologize for the inconvenience. Further updates will be posted here as they become available.
- identified Mar 03, 2026, 06:17 PM UTC
We’ve identified the root cause of the performance degradation in the Productboard web app and our team is working on a fix to restore normal performance.
- monitoring Mar 03, 2026, 06:54 PM UTC
Our team has released a fix that mitigates the issue and we are seeing performance recover over time. We’ll continue to monitor the situation as a small subset of customers may still experience delays in the platform during the recovery period.
- resolved Mar 03, 2026, 07:50 PM UTC
The incident has been fully resolved. Please contact [email protected] if you continue to have any issues.
Minor March 3, 2026 Documents don't load 1h 19m Web Application
Started Mar 03, 2026, 04:23 PM UTC· resolved Mar 03, 2026, 05:42 PM UTC
- investigating Mar 03, 2026, 04:23 PM UTC
We are experiencing issues with loading documents. You may experience slow loading times or it might not load at all. We're investigating the issue.
- monitoring Mar 03, 2026, 04:39 PM UTC
The issue has been mitigated and Documents can be loaded again. We're currently monitoring it.
- resolved Mar 03, 2026, 05:42 PM UTC
This incident has been resolved.
Notice March 2, 2026 Productboard components may not load 1h 16m Web Application, Teamspaces
Started Mar 02, 2026, 12:37 PM UTC· resolved Mar 02, 2026, 01:53 PM UTC
- investigating Mar 02, 2026, 12:37 PM UTC
We're currently experiencing issues that may result in some components not loading for you such as new boards or sidebars. It's currently being investigated.
- monitoring Mar 02, 2026, 12:43 PM UTC
The issue has been identified and mitigated. We're monitoring it now.
- resolved Mar 02, 2026, 01:53 PM UTC
The incident has been fully resolved
Notice March 2, 2026 Payment processing disruption 2h 42m
Started Mar 02, 2026, 10:38 AM UTC· resolved Mar 02, 2026, 01:21 PM UTC
- investigating Mar 02, 2026, 10:38 AM UTC
We're aware of an issue affecting subscription purchases and updates. This is caused by an ongoing incident at our payment provider. We are monitoring the situation and services will be restored once the upstream issue is resolved.
- resolved Mar 02, 2026, 01:21 PM UTC
This incident has been resolved.
Notice February 23, 2026 System performance delays 1h 3m
Started Feb 23, 2026, 05:29 PM UTC· resolved Feb 23, 2026, 06:32 PM UTC
- investigating Feb 23, 2026, 05:29 PM UTC
We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in the system may not appear immediately and could show up after a delay. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.
- resolved Feb 23, 2026, 06:32 PM UTC
This incident has been resolved.
Critical February 13, 2026 Productboard is unavailable 1h 25m Web Application, Teamspaces, Insights, Identity & Access
Started Feb 13, 2026, 01:30 PM UTC· resolved Feb 13, 2026, 02:55 PM UTC
- investigating Feb 13, 2026, 01:30 PM UTC
Productboard is unavailable at the moment. You're likely to see an "Oops, something has gone wrong!" upon opening any page. We're investigating it.
- monitoring Feb 13, 2026, 01:41 PM UTC
Productboard is online again. The issue is being monitored by our team
- resolved Feb 13, 2026, 02:55 PM UTC
This incident has been resolved.
Minor February 12, 2026 Degraded Insights Analysis in Spark 3h 6m Insights
Started Feb 12, 2026, 03:23 PM UTC· resolved Feb 12, 2026, 06:30 PM UTC
- investigating Feb 12, 2026, 03:23 PM UTC
We are currently investigating an issue where some Spark insights analyses may use outdated note content due to an upstream problem with our AI provider. Impact is limited to the quality of insights analysis; all other Productboard functionality remains available, and we will share further updates here as our provider implements a fix.
- monitoring Feb 12, 2026, 04:48 PM UTC
The issue has been mitigated and we're currently monitoring it.
- resolved Feb 12, 2026, 11:53 PM UTC
This incident has been resolved.
Minor February 5, 2026 Delays When Saving Changes for Selected Actions 25m Web Application
Started Feb 05, 2026, 10:04 PM UTC· resolved Feb 05, 2026, 10:30 PM UTC
- monitoring Feb 05, 2026, 10:04 PM UTC
We are currently experiencing an issue that prevents the following actions from saving: entity conversion, archiving, and description updates. We’ve identified the root cause and our team has implemented a fix. We're monitoring the situation and will share another status update soon. We’re sorry for the inconvenience.
- monitoring Feb 05, 2026, 10:25 PM UTC
The service is recovering and we are now processing the backlog of these actions. Some customers may experience delays with the mentioned actions. We will continue to monitor the service to ensure it remains stable.
- resolved Feb 05, 2026, 10:30 PM UTC
The backlog has now been fully processed and new actions will process normally. We appreciate your patience and apologize for any inconvenience this caused.
Major February 2, 2026 Jira Integration Outage 2h 27m MCP, APIs and Integrations
Started Feb 02, 2026, 06:54 PM UTC· resolved Feb 02, 2026, 09:22 PM UTC
- investigating Feb 02, 2026, 06:54 PM UTC
We are experiencing an issue with the Jira Integration. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
- investigating Feb 02, 2026, 07:25 PM UTC
Some customers are currently experiencing issues when using the Jira integration. Affected actions include pushing new issues, syncing updates, and running authorization health checks. We’re investigating this with high priority and will share another update as soon as we know more. We’re sorry for the disruption.
- monitoring Feb 02, 2026, 07:46 PM UTC
We have identified the issue and deployed a fix. We’re seeing the Jira integration recover. We’ll continue to monitor the Jira integration service closely to ensure it remains stable.
- monitoring Feb 02, 2026, 08:17 PM UTC
Users may experience delays when using the Jira integration. The service is currently processing a backlog of requests that failed earlier. We’re continuing to monitor performance closely. We appreciate your patience while the backlog clears.
- monitoring Feb 02, 2026, 08:55 PM UTC
We’re still processing the backlog of Jira integration requests. The integration is functioning, but performance may remain degraded until the backlog is cleared. We’ll continue to monitor closely and will share further updates as progress is made.
- resolved Feb 02, 2026, 09:22 PM UTC
Performance of the Jira integration continues to improve as the backlog shrinks and the service is currently stable. If you continue to encounter issues, please reach out to [email protected]. Thank you for your patience.
Critical January 29, 2026 Productboard is down 2m Web Application, Teamspaces, Insights, Identity & Access
Started Jan 29, 2026, 04:11 PM UTC· resolved Jan 29, 2026, 04:14 PM UTC
- investigating Jan 29, 2026, 04:11 PM UTC
We are currently investigating this issue and will inform you here on our status page on our progress.
- investigating Jan 29, 2026, 04:13 PM UTC
We are continuing to investigate this issue.
- resolved Jan 29, 2026, 04:14 PM UTC
This incident has now been resolved.
Minor January 26, 2026 Email delivery issues to Outlook addresses 1d 19h [Email delivery] SendGrid API
Started Jan 26, 2026, 05:08 PM UTC· resolved Jan 28, 2026, 12:34 PM UTC
- investigating Jan 26, 2026, 05:08 PM UTC
We are investigating an issue where emails from our platform may not be delivered to Outlook addresses. We will provide another update here as soon as we have more information.
- investigating Jan 26, 2026, 05:25 PM UTC
Some emails to Microsoft Outlook and Hotmail addresses may be delayed or blocked due to an ongoing issue with our email delivery provider. We are monitoring the situation and will update this status when resolved.
- investigating Jan 26, 2026, 09:37 PM UTC
We are continuing to monitor the issue on our end and will provide any updates we receive here as soon as we can. Thanks for your patience!
- investigating Jan 27, 2026, 09:01 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- resolved Jan 28, 2026, 12:34 PM UTC
This incident has been resolved.
Minor January 21, 2026 Delay for some customers when taking actions. 26m Web Application, Teamspaces
Started Jan 21, 2026, 04:06 PM UTC· resolved Jan 21, 2026, 04:32 PM UTC
- investigating Jan 21, 2026, 04:06 PM UTC
Some customers are experiencing a serious delay when taking actions. We are investigating the issue and shall keep you updated here.
- resolved Jan 21, 2026, 04:32 PM UTC
This incident has now been mitigated.
Critical December 5, 2025 Productboard Service Degradation 22m Website (www.productboard.com)
Started Dec 05, 2025, 08:49 AM UTC· resolved Dec 05, 2025, 09:12 AM UTC
- investigating Dec 05, 2025, 09:14 AM UTC
Application is experiencing loading errors due to an upstream outage of Cloudflare.
- resolved Dec 05, 2025, 09:16 AM UTC
This incident has been resolved.
Minor December 4, 2025 Elevated Latency on Query Engine 9m Web Application
Started Dec 04, 2025, 07:08 PM UTC· resolved Dec 04, 2025, 07:18 PM UTC
- monitoring Dec 04, 2025, 07:08 PM UTC
We are currently investigating increased latency in our Query Engine. The issue is caused by a high volume of incoming events originating from a single space. Impact: Some customers may experience delays in seeing updates or changes reflected on their boards. We’re working to mitigate the event load and restore normal performance. Updates will be provided as we learn more.
- resolved Dec 04, 2025, 07:18 PM UTC
This incident has been resolved.
Minor November 19, 2025 Delays in Old Boards Synchronization and Updates 1h Web Application, MCP, APIs and Integrations, Insights
Started Nov 19, 2025, 06:28 PM UTC· resolved Nov 19, 2025, 07:29 PM UTC
- investigating Nov 19, 2025, 06:28 PM UTC
Synchronizations to the Old Boards are delayed as well as rollups, duplications, archivings, deletions, conversion and description updates
- monitoring Nov 19, 2025, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 07:29 PM UTC
This incident has been resolved.
Minor November 18, 2025 We're experiencing degraded performance 6h 36m Web Application, Teamspaces, Public Roadmaps, Public Portals
Started Nov 18, 2025, 12:33 PM UTC· resolved Nov 18, 2025, 07:09 PM UTC
- investigating Nov 18, 2025, 12:33 PM UTC
We're experiencing degraded performance, which is being investigated. While the Productboard page still loads, you may be observing occasional issues with loading or opening certain elements.
- identified Nov 18, 2025, 01:30 PM UTC
The issue is identified and we're waiting for a fix. Productboard remains functional, but you may see very occasional issues with certain elements. Please, try to refresh the page if you observe any issues.
- monitoring Nov 18, 2025, 03:33 PM UTC
A fix has been implemented and we're currently monitoring it.
- resolved Nov 18, 2025, 07:09 PM UTC
This incident has been resolved.
Minor November 14, 2025 Delays on boards. 1h 47m Web Application
Started Nov 14, 2025, 08:43 AM UTC· resolved Nov 14, 2025, 10:30 AM UTC
- investigating Nov 14, 2025, 08:43 AM UTC
Synchronizations to the Old Boards are delayed as well as rollups, duplications, archivings, deletions, conversion and description updates
- investigating Nov 14, 2025, 08:44 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 14, 2025, 09:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 10:30 AM UTC
This incident has been resolved.
Major November 3, 2025 Insights Boards not loading 47m Insights
Started Nov 03, 2025, 03:53 PM UTC· resolved Nov 03, 2025, 04:40 PM UTC
- investigating Nov 03, 2025, 03:53 PM UTC
We are currently investigating an issue where insights boards are not loading.
- investigating Nov 03, 2025, 04:03 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2025, 04:17 PM UTC
We are working to resolve degraded performance on insights boards. Users may experience delayed loading times or error messages.
- monitoring Nov 03, 2025, 04:31 PM UTC
The issue impacting Insights boards has now been mitigated and we're monitoring the situation.
- resolved Nov 03, 2025, 04:40 PM UTC
This incident has been resolved.