productboard incident

Slow performance

Minor Resolved View vendor source →

productboard experienced a minor incident on October 7, 2025 affecting Boards and data and Teamspaces and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 09:05 AM UTC
Resolved
Oct 07, 2025, 11:50 AM UTC
Duration
2h 45m
Detected by Pingoru
Oct 07, 2025, 09:05 AM UTC

Affected components

Boards and dataTeamspacesInsights and AIIdentity and access

Update timeline

  1. investigating Oct 07, 2025, 09:05 AM UTC

    Some users may see intermittent slowness today due to a scheduled Cloudflare network maintenance in Ashburn (IAD) 06:00–10:00 UTC (08:00–12:00 CEST). Our systems are healthy and we're monitoring.

  2. monitoring Oct 07, 2025, 09:18 AM UTC

    The root cause has been identified and the issue has been mitigated. Performance is currently back to normal and are monitoring it.

  3. resolved Oct 07, 2025, 11:50 AM UTC

    This incident has been resolved.