productboard incident

Portals are not loading

Major Resolved View vendor source →

productboard experienced a major incident on October 7, 2025 affecting Public portals, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 11:59 AM UTC
Resolved
Oct 07, 2025, 12:09 PM UTC
Duration
9m
Detected by Pingoru
Oct 07, 2025, 11:59 AM UTC

Affected components

Public portals

Update timeline

  1. identified Oct 07, 2025, 11:59 AM UTC

    We are currently experiencing an issue where portals (public/external/shared/private) are not loading. We have identified the root cause and are working on a fix.

  2. resolved Oct 07, 2025, 12:09 PM UTC

    A fix has been implemented and portals are working as expected.