PayRetailers incident
Colombia - Nequi Pse Payin Approval Rate Decrease
Resolved after 2 days 21 hours, affecting Payin - NEQUI, on September 25, 2026.
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Affected components
Update timeline
- investigating Sep 25, 2026, 10:36 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Sep 28, 2026, 07:43 AM UTC
This incident has been resolved.
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