PayRetailers incident
Brazil - PIX Payin & Payout Approval Rate Decrease
Resolved after 1 hour 15 minutes, affecting Payin - PIX and Payout - PIX, on October 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 22, 2026, 04:31 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- investigating Oct 22, 2026, 04:32 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 22, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 05:46 PM UTC
This incident has been resolved.
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