PayRetailers incident

Nigeria - Payout Approval Rate Decrease

Resolved after 14 hours 45 minutes, affecting Payout - Bank Transfer, on October 13, 2026.

investigating Oct 13, 2026, 08:50 PM UTC

We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Oct 13, 2026, 08:50 PM UTC
Resolved
Oct 14, 2026, 11:36 AM UTC
Duration
14h 45m
Detected by Pingoru
Oct 13, 2026, 08:50 PM UTC

Affected components

Payout - Bank Transfer

Update timeline

  1. investigating Oct 13, 2026, 08:50 PM UTC

    We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Oct 14, 2026, 11:36 AM UTC

    This incident has been resolved.

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