PayRetailers incident

Brasil - Picpay Payin Approval Rate Decrease

Resolved after 1 hour 20 minutes, affecting Payin - PicPay, on September 8, 2026.

investigating Sep 08, 2026, 03:27 PM UTC

We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Sep 08, 2026, 03:27 PM UTC
Resolved
Sep 08, 2026, 04:47 PM UTC
Duration
1h 20m
Detected by Pingoru
Sep 08, 2026, 03:27 PM UTC

Affected components

Payin - PicPay

Update timeline

  1. investigating Sep 08, 2026, 03:27 PM UTC

    We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Sep 08, 2026, 04:47 PM UTC

    This incident has been resolved.

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