PayRetailers incident

Colombia - Bre-B Payin & Payout Approval Rate Decrease

Resolved after 8 hours 1 minute, affecting Payin - Bre-B and Payout - Bre-B, on October 14, 2026.

investigating Oct 14, 2026, 11:24 AM UTC

We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Oct 14, 2026, 11:24 AM UTC
Resolved
Oct 14, 2026, 07:25 PM UTC
Duration
8h 1m
Detected by Pingoru
Oct 14, 2026, 11:24 AM UTC

Affected components

Payin - Bre-BPayout - Bre-B

Update timeline

  1. investigating Oct 14, 2026, 11:24 AM UTC

    We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Oct 14, 2026, 07:25 PM UTC

    This incident has been resolved.

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