Resolved after 3 hours 12 minutes, affecting Payin - PIX, on October 17, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 17, 2026, 07:45 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Oct 17, 2026, 08:26 AM UTC
We can confirm that the PIX service has been restored and is now operating as expected. We are continuing to monitor the service to ensure its stability.
- monitoring Oct 17, 2026, 09:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 17, 2026, 10:48 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 17, 2026, 10:57 AM UTC
This incident has been resolved.
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