PayRetailers incident

Brazil - PIX Payin and Payout Approval Rate Decrease

Resolved after 1 hour 35 minutes, affecting Payin - PIX and Payout - PIX, on August 23, 2026.

monitoring Aug 23, 2026, 11:53 AM UTC

Service has been restored and we are monitoring it.

Started
Aug 23, 2026, 10:50 AM UTC
Resolved
Aug 23, 2026, 12:26 PM UTC
Duration
1h 35m
Detected by Pingoru
Aug 23, 2026, 10:50 AM UTC

Affected components

Payin - PIXPayout - PIX

Update timeline

  1. identified Aug 23, 2026, 10:50 AM UTC

    We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. monitoring Aug 23, 2026, 11:53 AM UTC

    Service has been restored and we are monitoring it.

  3. resolved Aug 23, 2026, 12:26 PM UTC

    This incident has been resolved.

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