PayRetailers incident

Colombia - Bre-B Payin Approval Rate Decrease

Resolved after 1 hour 13 minutes, affecting Payin - Bre-B, on September 9, 2026.

investigating Sep 09, 2026, 12:12 PM UTC

We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Sep 09, 2026, 12:12 PM UTC
Resolved
Sep 09, 2026, 01:26 PM UTC
Duration
1h 13m
Detected by Pingoru
Sep 09, 2026, 12:12 PM UTC

Affected components

Payin - Bre-B

Update timeline

  1. investigating Sep 09, 2026, 12:12 PM UTC

    We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Sep 09, 2026, 01:26 PM UTC

    This incident has been resolved.

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