PayRetailers incident

Nigeria - Bank Transfer, Opay, Palmpay Payin Approval Rate Decrease

Resolved after 1 hour 12 minutes, affecting Payin - Banktransfer and Payin - Opay and 1 more, on October 1, 2026.

investigating Oct 01, 2026, 10:02 AM UTC

We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Oct 01, 2026, 10:02 AM UTC
Resolved
Oct 01, 2026, 11:14 AM UTC
Duration
1h 12m
Detected by Pingoru
Oct 01, 2026, 10:02 AM UTC

Affected components

Payin - BanktransferPayin - OpayPayin - Palmpay

Update timeline

  1. investigating Oct 01, 2026, 10:02 AM UTC

    We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Oct 01, 2026, 11:14 AM UTC

    This incident has been resolved.

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