PayRetailers incident

Colombia - PSE Payin Approval Rate Decrease

Resolved after 54 minutes, affecting Payin - PSE, on September 22, 2026.

investigating Sep 22, 2026, 05:17 PM UTC

We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Sep 22, 2026, 05:17 PM UTC
Resolved
Sep 22, 2026, 06:12 PM UTC
Duration
54m
Detected by Pingoru
Sep 22, 2026, 05:17 PM UTC

Affected components

Payin - PSE

Update timeline

  1. investigating Sep 22, 2026, 05:17 PM UTC

    We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Sep 22, 2026, 06:12 PM UTC

    This incident has been resolved.

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