PayRetailers incident

Mexico - Payout Approval Rate Decrease

Resolved after 2 hours 3 minutes, affecting Payout - SPEI, on October 20, 2026.

investigating Oct 20, 2026, 06:42 AM UTC

We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Oct 20, 2026, 06:42 AM UTC
Resolved
Oct 20, 2026, 08:45 AM UTC
Duration
2h 3m
Detected by Pingoru
Oct 20, 2026, 06:42 AM UTC

Affected components

Payout - SPEI

Update timeline

  1. investigating Oct 20, 2026, 06:42 AM UTC

    We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Oct 20, 2026, 08:45 AM UTC

    This incident has been resolved.

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