PayRetailers incident

Colombia - Payout Approval Rate Decrease

Resolved after 3 hours 59 minutes, affecting Payout - Bre-B, on September 24, 2026.

monitoring Sep 24, 2026, 08:00 AM UTC

We are monitoring the performance of Bre-B payouts

Started
Sep 24, 2026, 05:01 AM UTC
Resolved
Sep 24, 2026, 09:00 AM UTC
Duration
3h 59m
Detected by Pingoru
Sep 24, 2026, 05:01 AM UTC

Affected components

Payout - Bre-B

Update timeline

  1. investigating Sep 24, 2026, 05:01 AM UTC

    We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. monitoring Sep 24, 2026, 08:00 AM UTC

    We are monitoring the performance of Bre-B payouts

  3. resolved Sep 24, 2026, 09:00 AM UTC

    This incident has been resolved.

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