- Detected by Pingoru
- Oct 06, 2025, 04:01 PM UTC
- Resolved
- Oct 06, 2025, 08:00 PM UTC
- Duration
- 3h 58m
Affected: DRaaS powered by Zerto
Timeline · 4 updates
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investigating Oct 06, 2025, 04:01 PM UTC
OTAVA® and Zerto engineers are investigating a possible service interruption with DRaaS Powered by Zerto at the Mid-Michign data center. Updates will be posted as the become available.
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identified Oct 06, 2025, 04:19 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 06, 2025, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 06, 2025, 08:00 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 10, 2025 - Detected by Pingoru
- Sep 10, 2025, 07:29 AM UTC
- Resolved
- Sep 19, 2025, 11:53 AM UTC
- Duration
- 9d 4h
Affected: OTAVA Cloud Backup
Timeline · 4 updates
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investigating Sep 10, 2025, 07:29 AM UTC
Otava Engineers are currently investigating the issue. Otava will provide updates as they become available. Impact: Ashburn OCB jobs are failing.
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identified Sep 10, 2025, 09:19 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 10, 2025, 10:49 PM UTC
The issue has been fixed and backups should run as scheduled tonight. We will continue to monitor throughout the evening.
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resolved Sep 19, 2025, 11:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 08, 2025, 12:55 PM UTC
- Resolved
- Aug 14, 2025, 07:12 PM UTC
- Duration
- 6d 6h
Affected: Encore (portal.otava.com)
Timeline · 3 updates
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investigating Aug 08, 2025, 12:55 PM UTC
OTAVA® engineers are currently investigating a service degradation with Encore (portal.otava.com) affecting client access. Updates will be posted as they become available.
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monitoring Aug 08, 2025, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 14, 2025, 07:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 02, 2025, 01:08 AM UTC
- Resolved
- Aug 02, 2025, 01:28 AM UTC
- Duration
- 20m
Affected: OTAVA Shared Cloud
Timeline · 3 updates
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identified Aug 02, 2025, 01:08 AM UTC
OTAVA® engineers have identified an issue with the MM1 VCD web UI. Some clients are not be able to deploy new VMs or make changes to the Shared Cloud VCD environments. Engineers are restarting services to rectify this issue. If you have any questions or concerns regarding this incident please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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monitoring Aug 02, 2025, 01:18 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 02, 2025, 01:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2025, 11:29 PM UTC
- Resolved
- Jul 31, 2025, 12:36 AM UTC
- Duration
- 1h 6m
Affected: OTAVA Shared Cloud
Timeline · 2 updates
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identified Jul 30, 2025, 11:29 PM UTC
Type: Service Outage Service Impacting: Yes – Access to vCloud Director is currently unavailable. Description: OTAVA® engineers are currently investigating an unexpected outage impacting vCloud Director (VCD). Access to the VCD portal is unavailable at this time. The team is working to identify the root cause and restore service as quickly as possible. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
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resolved Jul 31, 2025, 12:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2025, 02:22 PM UTC
- Resolved
- Jul 31, 2025, 12:15 PM UTC
- Duration
- 21h 53m
Affected: DRaaS powered by Zerto
Timeline · 3 updates
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investigating Jul 30, 2025, 02:22 PM UTC
OTAVA® and Zerto engineers are investigating a possible service interruption with DRaaS Powered by Zerto at the Indianapolis data center. Updates will be posted as they become available.
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monitoring Jul 30, 2025, 09:10 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 31, 2025, 12:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2025, 08:46 PM UTC
- Resolved
- Jul 29, 2025, 05:12 AM UTC
- Duration
- 8h 26m
Affected: Colocation Services (Power, Cooling)
Timeline · 4 updates
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investigating Jul 28, 2025, 08:46 PM UTC
Start Time: 7/28/2025 - 3:45 PM ET End Time: Estimated 7/29/2025 - 12:15 AM ET Type: Utility Disruption Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: At 3:45 PM we experienced a utility power interruption at the MD1 data center. Power was successfully transferred to generator power. DTE has an estimated restoration time of 12:15 AM. We have staff onsite monitoring the situation. We will provide updates until utility power has been restored. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MD1 - Westland, MI - Data Center Facilities
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investigating Jul 28, 2025, 10:49 PM UTC
Start Time: 7/28/2025 - 3:45 PM ET End Time: Estimated 7/29/2025 - 12:15 AM ET Type: Utility Disruption Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: At 3:45 PM we experienced a utility power interruption at the MD1 data center. Power was successfully transferred to generator power. DTE has an estimated restoration time of 12:15 AM. OTAVA staff continue to monitor the data center. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MD1 - Westland, MI - Data Center Facilities
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investigating Jul 29, 2025, 01:33 AM UTC
Datacenter is still on generator power at a N+0 capacity until power can be restored. Expected restoration time is 4:20AM ET.
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resolved Jul 29, 2025, 05:12 AM UTC
Building is back on Utility Power. All systems are operating as normal. Issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2025, 02:00 AM UTC
- Resolved
- Jul 28, 2025, 12:20 PM UTC
- Duration
- 1d 10h
Affected: DRaaS powered by Zerto
Timeline · 4 updates
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investigating Jul 27, 2025, 02:00 AM UTC
OTAVA® and Zerto engineers are investigating a possible service interruption with DRaaS Powered by Zerto at the Austin data center. Updates will be posted as the become available.
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monitoring Jul 27, 2025, 02:40 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jul 27, 2025, 02:40 AM UTC
We are continuing to monitor for any further issues.
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resolved Jul 28, 2025, 12:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2025, 05:45 PM UTC
- Resolved
- Jul 30, 2025, 06:32 PM UTC
- Duration
- 7d
Affected: OTAVA Monitoring
Timeline · 5 updates
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investigating Jul 23, 2025, 05:45 PM UTC
Mid-Michigan (MM1) PRTG (mm-mon-core02.otava.com) is currently experiencing a major outage and is inaccessible. OTAVA is currently investigating the issue.
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investigating Jul 23, 2025, 05:46 PM UTC
We are continuing to investigate this issue.
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investigating Jul 23, 2025, 06:07 PM UTC
OTAVA administrators have determined that core services are fully functional, but website access is currently inaccessible. OTAVA is currently investigating the issue.
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identified Jul 23, 2025, 06:54 PM UTC
The issue has been identified and fix is being implemented. For accessing the service, please use https://mm-mon-core02.otava.com/index.htm and not https://mm-mon-core02.otava.com/.
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resolved Jul 30, 2025, 06:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 09:13 PM UTC
- Resolved
- Aug 08, 2025, 12:48 PM UTC
- Duration
- 16d 15h
Affected: Encore (portal.otava.com)
Timeline · 7 updates
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identified Jul 22, 2025, 09:13 PM UTC
OTAVA® engineers are aware of a service degradation with Encore (portal.otava.com) affecting clients with devices located at the IN1 and MM data centers. Encore (portal.otava.com) is currently available, however some clients will not be able to see their IN1 and MM virtual machines within the Encore interface.
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identified Jul 28, 2025, 02:16 PM UTC
We are continuing to work on a fix for this issue.
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identified Jul 30, 2025, 01:30 PM UTC
OTAVA® engineers have identified the issue and are working to implement a patch to resolve the issue.
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monitoring Jul 30, 2025, 08:34 PM UTC
A fix has been implemented and we are monitoring the results.
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identified Aug 05, 2025, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 07, 2025, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 08, 2025, 12:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 07:37 PM UTC
- Resolved
- Oct 13, 2025, 08:58 PM UTC
- Duration
- 83d 1h
Affected: DRaaS powered by Veeam (OCC)
Timeline · 6 updates
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monitoring Jul 22, 2025, 07:37 PM UTC
OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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monitoring Jul 24, 2025, 08:28 PM UTC
OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If the job is persistently failing customers may need to initiate an active full manually. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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monitoring Jul 25, 2025, 08:29 PM UTC
OTAVA engineers are investigating issues with cloud connect backups.
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investigating Jul 30, 2025, 06:42 PM UTC
OTAVA® and vendor engineers are still investigating issues with cloud connect backups.
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monitoring Aug 26, 2025, 07:36 PM UTC
We have resolved the issues and are seeing successful backup and replication jobs. Please ensure you are still changing your service provider if not done so: Disable all jobs associated with the Service Provider Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com Change the service provider to backup-den2.otava.com with the same credentials that were already applied Once it finishes the refresh of the provider, go back to Home > Jobs Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data Test by running a job and/or restoring If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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resolved Oct 13, 2025, 08:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2025, 06:47 PM UTC
- Resolved
- Jul 22, 2025, 08:31 PM UTC
- Duration
- 1d 1h
Affected: Encore (portal.otava.com)
Timeline · 2 updates
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investigating Jul 21, 2025, 06:47 PM UTC
OTAVA® engineers are investigating a possible service degradation with Encore (portal.otava.com). Encore (portal.otava.com) is currently available, however some clients will not be able to see their virtual machines within the Encore interface.
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resolved Jul 22, 2025, 08:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 12, 2025, 09:17 PM UTC
- Resolved
- Jul 15, 2025, 12:46 PM UTC
- Duration
- 2d 15h
Affected: DRaaS powered by Veeam (OCC)
Timeline · 3 updates
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investigating Jul 12, 2025, 09:17 PM UTC
OTAVA® engineers are investigating a possible service degradation with DEN1 OCC. vac.newcloudnetworks.com is currently unavailable, however backups and restores appear to be functioning normally.
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monitoring Jul 12, 2025, 09:21 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 15, 2025, 12:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2025, 12:17 AM UTC
- Resolved
- Jul 07, 2025, 01:17 PM UTC
- Duration
- 13h
Affected: DRaaS powered by Zerto
Timeline · 4 updates
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investigating Jul 07, 2025, 12:17 AM UTC
Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue. Description: OTAVA® engineers are currently investigating an issue affecting Zerto replication services in our Mid-Michigan data center. . Our team is actively working to restore full service as quickly as possible. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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monitoring Jul 07, 2025, 05:47 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jul 07, 2025, 05:48 AM UTC
We are continuing to monitor for any further issues.
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resolved Jul 07, 2025, 01:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 12:13 PM UTC
- Resolved
- Jul 07, 2025, 12:41 PM UTC
- Duration
- 7d
Affected: Internet Backbone
Timeline · 5 updates
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investigating Jun 30, 2025, 12:13 PM UTC
Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue. Description: OTAVA® engineers have identified a network degradation issue impacting services in our Austin (AU1) data center. Our team is actively working to restore full service as quickly as possible. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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identified Jun 30, 2025, 12:25 PM UTC
OTAVA engineers have identified a possible issue with an upstream provider and are working to re-route traffic.
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monitoring Jun 30, 2025, 12:28 PM UTC
Traffic has been rerouted and services are restored.
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resolved Jul 07, 2025, 12:41 PM UTC
This incident has been resolved.
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postmortem Jul 07, 2025, 08:29 PM UTC
Event: Austin \(AU1\) Network Degradation - 6/30/25 Start Time: 7:15 AM ET Resolved Time: 8:20 AM ET Cause: The ISP had a Virtual Machine \(VM\) which encountered resource exhaustion while processing a substantial volume of BGP \(Border Gateway Protocol\) route table updates. Upon re-enabling BGP, the resulting surge in route update requests overwhelmed the VM, causing a delay in the restoration of normal traffic flow. Resolution: OTAVA Network Engineers routed traffic away from the impacted ISP.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 08:30 PM UTC
- Resolved
- Jul 22, 2025, 07:35 PM UTC
- Duration
- 26d 23h
Affected: DRaaS powered by Veeam (OCC)
Timeline · 6 updates
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investigating Jun 25, 2025, 08:30 PM UTC
OTAVA® engineers are investigating irregularities found after the maintenance performed 24 June 2025. If jobs fail please re-attempt them or allow them to retry organically. If you have not done so please apply the latest CVE patch https://www.veeam.com/kb4696.
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investigating Jun 26, 2025, 02:09 PM UTC
OTAVA® engineers are continuing to investigate this issue.
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monitoring Jul 02, 2025, 01:13 PM UTC
If you have not done so please apply the latest CVE patch https://www.veeam.com/kb4696.
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monitoring Jul 13, 2025, 07:01 AM UTC
We are continuing to monitor for any further issues.
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monitoring Jul 22, 2025, 07:35 PM UTC
We are continuing to monitor for any further issues.
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resolved Jul 22, 2025, 07:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 13, 2025, 08:50 PM UTC
- Resolved
- Jun 16, 2025, 01:03 AM UTC
- Duration
- 2d 4h
Affected: DRaaS powered by Veeam (OCC)
Timeline · 2 updates
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investigating Jun 13, 2025, 08:50 PM UTC
OTAVA® engineers are investigating a possible service degradation with DEN1 OCC. Some clients could be experiencing failed jobs and restores may be unavailable.
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resolved Jun 16, 2025, 01:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2025, 01:35 PM UTC
- Resolved
- Jun 10, 2025, 06:03 PM UTC
- Duration
- 4h 28m
Affected: DRaaS powered by ZertoDRaaS powered by Zerto
Timeline · 3 updates
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identified Jun 10, 2025, 01:35 PM UTC
Type: Outage Service Impacting: Yes – Zerto replication is currently degraded across multiple sites. Description: OTAVA® is currently investigating replication issues affecting our Zerto environment. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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monitoring Jun 10, 2025, 03:50 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 10, 2025, 06:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2025, 12:05 AM UTC
- Resolved
- Jun 19, 2025, 12:22 PM UTC
- Duration
- 9d 12h
Affected: OTAVA Shared Cloud
Timeline · 3 updates
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investigating Jun 10, 2025, 12:05 AM UTC
OTAVA® Engineers have been alerted to an issue with the Indianapolis VCD portal and are currently investigating the issue. No customer workloads should be impacted by this outage.
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monitoring Jun 10, 2025, 12:47 AM UTC
OTAVA Engineers have resolved the issue and services are back online. We will continue to monitor the system for the next 24 hours.
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resolved Jun 19, 2025, 12:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 10:45 PM UTC
- Resolved
- Jun 10, 2025, 09:09 PM UTC
- Duration
- 6d 22h
Affected: OTAVA Cloudstore
Timeline · 3 updates
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identified Jun 03, 2025, 10:45 PM UTC
OTAVA® engineers are investigating a possible interruption to IN1 Cloudstore services. We are actively working toward a resolution. OTAVA will provide updates as they become available.
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monitoring Jun 04, 2025, 07:33 PM UTC
OTAVA engineers have resolved the issue with the Cloudstore service and all services are back online. We will continue to monitor the system closely for the next 24 hours. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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resolved Jun 10, 2025, 09:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2025, 01:00 PM UTC
- Resolved
- May 12, 2025, 02:05 PM UTC
- Duration
- 1h 4m
Affected: Data Center Networking Infrastructure
Timeline · 3 updates
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identified May 12, 2025, 01:00 PM UTC
Service Impacting: Yes – Services may be unavailable periodically as engineers work to resolve the issue. Description: OTAVA® engineers have identified a network degradation issue impacting services in our Indianapolis (IN1) data center. Our team is actively working to restore full service as quickly as possible. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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monitoring May 12, 2025, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 12, 2025, 02:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 03, 2025, 01:23 AM UTC
- Resolved
- May 08, 2025, 04:38 PM UTC
- Duration
- 5d 15h
Affected: Backup for Microsoft 365
Timeline · 2 updates
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identified May 03, 2025, 01:23 AM UTC
Description: We are currently experiencing issues with Veeam M365 backups. Affected customers may see the following error in their logs: Column "share_point_save_all_web_parts" is null. Service Impacting: Yes, This may cause backup jobs involving SharePoint to fail or behave unexpectedly. Current Status: We have escalated the issue to our vendor, who has confirmed that other customers are experiencing the same problem. Their R&D team is actively investigating. We will provide an update as soon as we receive more information, with the next expected update on Monday.
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resolved May 08, 2025, 04:38 PM UTC
This incident has been resolved.
Read the full incident report →
