Otava Outage History
Otava degraded · 1 active incident View live status →Pingoru has recorded 55 incidents for Otava: 51 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 74 of 720 (10%) |
| May 2026 | 4 | 384 of 744 (52%) |
| June 2026 | 8 | 470 of 720 (65%) |
| July 2026 | 8 | 469 of 744 (63%) |
| August 2026 | 2 | 240 of 744 (32%) |
| September 2026 | 6 | 244 of 720 (34%) |
| October 2026 | 7 | 468 of 586 (80%) |
Incidents, newest first
Notice June 24, 2026 Ann Arbor (AA2) Internet connection loss of redundancy - 06/24/2026 2d 8h Internet Backbone
Started Jun 24, 2026, 04:48 PM UTC· resolved Jun 27, 2026, 12:53 AM UTC
- investigating Jun 24, 2026, 04:48 PM UTC
Ann Arbor (AA2) Internet connection loss of redundancy - 06/24/2026 Start Time: 06/24/2026 at 12:15 EST Type: Loss of redundancy [ISP Fiber Cut] Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the fiber cut to the Internet circuit to Ann Arbor (AA2). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jun 24, 2026, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 24, 2026, 04:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 27, 2026, 12:53 AM UTC
The circuit has been repaired and it is back in production.
Notice June 10, 2026 Austin (AU1) to Las Vegas (NV1) Transport Circuit lost of redundancy - 06/10/2026 5d 2h Data Center Networking Infrastructure, Data Center Networking Infrastructure
Started Jun 10, 2026, 06:29 PM UTC· resolved Jun 15, 2026, 08:31 PM UTC
- identified Jun 10, 2026, 06:29 PM UTC
Austin (AU1) to Las Vegas (NV1) Transport Circuit lost of redundancy - 06/10/2026 Start Time: 06/10/2026 - 11:22 AM ET Type: ISP Fiber Cut Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the fiber cut to the transport circuit between Austin (AU1) and Las Vegas (NV1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Jun 15, 2026, 08:31 PM UTC
The fiber cut has been repaired and the Austin to Las Vegas transport link is back up.
Critical June 10, 2026 Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Outage - 6/10/2026 4d 21h DRaaS powered by Veeam (OCC)
Started Jun 10, 2026, 04:59 PM UTC· resolved Jun 15, 2026, 02:10 PM UTC
- investigating Jun 10, 2026, 04:59 PM UTC
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Outage - 6/10/2026 Service Impacting: Yes, jobs targeting Denver OCC may fail. OTAVA® engineers are investigating an issue with DEN2 Cloud Connect components. Client jobs targeting DEN2 Cloud Connect may fail. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jun 10, 2026, 05:43 PM UTC
A fix has been implemented and we are monitoring the results. Please retry any failed jobs and they should succeed. If you have any questions or concerns please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Jun 15, 2026, 02:10 PM UTC
This incident has been resolved.
Minor June 5, 2026 Mid-Michigan(MM1) - Internet Connectivity Degradation - 6/5/2026 13d 18h OTAVA Shared Cloud
Started Jun 05, 2026, 07:20 PM UTC· resolved Jun 19, 2026, 02:16 PM UTC
- monitoring Jun 05, 2026, 07:20 PM UTC
A fix has been implemented and we are monitoring the results. OTAVA engineering is aware of the outages and will be providing updates as more information becomes available.
- monitoring Jun 05, 2026, 07:49 PM UTC
OTAVA engineers will be failing over to a secondary node at 5PM ET. Clients may experience downtime during the failover.
- monitoring Jun 05, 2026, 09:37 PM UTC
We are continuing to monitor for any further issues.
- identified Jun 05, 2026, 09:37 PM UTC
OTAVA is working with our vendor to investigate this issue. We have enabled additional logging to support our troubleshooting efforts and will provide an update as our investigation progresses.
- identified Jun 08, 2026, 06:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 08, 2026, 07:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 08, 2026, 10:51 PM UTC
Engineers have implemented a work-around that should prevent the issue from reoccurring. A permanent resolution is in progress.
- resolved Jun 19, 2026, 02:16 PM UTC
This incident has been resolved.
Major June 3, 2026 Mid-Michigan(MM1) - Internet Connectivity Degradation - 6/3/2026 15h 22m OTAVA Shared Cloud
Started Jun 03, 2026, 09:29 PM UTC· resolved Jun 04, 2026, 12:52 PM UTC
- investigating Jun 03, 2026, 09:29 PM UTC
We are currently investigating this issue.
- monitoring Jun 03, 2026, 09:34 PM UTC
Engineers are currently monitoring network traffic for stability.
- resolved Jun 04, 2026, 12:52 PM UTC
This incident has been resolved.
Major May 27, 2026 Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026 5d 22h DRaaS powered by Veeam (OCC)
Started May 27, 2026, 02:39 PM UTC· resolved Jun 02, 2026, 01:07 PM UTC
- investigating May 27, 2026, 02:39 PM UTC
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026 Service Impacting: Yes, jobs to Denver OCC may fail. OTAVA® engineers are investigating an issue with DEN2 Cloud Connect components. Client jobs targeting DEN2 Cloud Connect may fail. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified May 27, 2026, 08:28 PM UTC
The issue has been identified. OTAVA® engineers are working with the vendor to apply the least-impactful fix.
- identified May 28, 2026, 01:58 PM UTC
We are continuing to work with the vendor on this issue. We are formalizing a procedure and will implement the fix following process approval. We will provide more details as they are available.
- identified May 29, 2026, 12:30 PM UTC
At this time, a fix has been implemented. A service provider rescan may be necessary from on-premise VBRs set up to send cloud connect copies to Denver. Some copy job tasks may still be failing, so we will provide updated guidance as we find the solution for those errors. At this time, most jobs should be working.
- resolved Jun 02, 2026, 01:07 PM UTC
This incident has been resolved. If you have any questions or concerns regarding your cloud connect backups or replications please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Minor May 27, 2026 AU (AU-PUBVC2) - Host Failure - 5/27/2026 5h 4m OTAVA Shared Cloud
Started May 27, 2026, 01:25 PM UTC· resolved May 27, 2026, 06:30 PM UTC
- investigating May 27, 2026, 01:25 PM UTC
OTAVA Engineers are currently investigating this incident. OTAVA will provide updates as soon as they become available. Server performance in the AU-PUBVC2 environment may be degraded while engineers perform remediation tasks.
- identified May 27, 2026, 03:17 PM UTC
The OTAVA engineer identified the issue and is implementing the fix.
- resolved May 27, 2026, 06:30 PM UTC
This incident has been resolved.
Minor May 20, 2026 Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Veeam Service Provider Console (VSPC) Service Degraded - 5/20/2026 6d 17h DRaaS powered by Veeam (OCC)
Started May 20, 2026, 08:36 PM UTC· resolved May 27, 2026, 02:30 PM UTC
- identified May 20, 2026, 08:36 PM UTC
Service Impacting: Yes , Customers will not be able to access VSPC. OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com). Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified May 21, 2026, 05:15 PM UTC
OTAVA® engineers have found a solution and are applying the fix. VSPC (vac.newcloudnetworks.com) will be accessible after resolution verification. As a reminder, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring May 21, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 02:30 PM UTC
This incident has been resolved.
Major May 13, 2026 MM1 - Internet Connectivity Degradation - 5/13/2026 4d 20h Colocation Services (Power, Cooling), Data Center Networking Infrastructure, Internet Backbone
Started May 13, 2026, 11:49 PM UTC· resolved May 18, 2026, 08:21 PM UTC
- investigating May 13, 2026, 11:49 PM UTC
Otava Engineers are currently investigating the issue. Otava will provide updates as they become available. Impact: We are investigating reports of degraded network access for colocation customers in the Mid-Michigan datacenter.
- investigating May 14, 2026, 01:35 AM UTC
We are continuing to investigate this issue.
- monitoring May 14, 2026, 04:27 AM UTC
OTAVA engineers have identified the cause of the disruption and have implemented measures to remediate the issue. We are seeing connectivity return to normal at this time. We will continue to monitor for anomalies over the next 24 hours.
- monitoring May 14, 2026, 04:28 AM UTC
We are continuing to monitor for any further issues.
- investigating May 14, 2026, 10:54 AM UTC
We are currently investigating reports of degraded network connectivity impacting customers hosted in the Mid-Michigan datacenter. Further updates will be provided as more information becomes available.
- monitoring May 14, 2026, 12:49 PM UTC
OTAVA engineers have identified the cause of the disruption and have implemented measures to remediate the issue. We are seeing connectivity return to normal at this time. We will continue to monitor for anomalies over the next 24 hours.
- investigating May 14, 2026, 05:54 PM UTC
We are currently investigating reports of degraded network connectivity impacting customers hosted in the Mid-Michigan datacenter. Further updates will be provided as more information becomes available.
- investigating May 14, 2026, 07:18 PM UTC
We are continuing to investigate this issue. Further updates will be provided as more information becomes available.
- monitoring May 14, 2026, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating May 14, 2026, 08:41 PM UTC
We are currently investigating this issue.
- identified May 14, 2026, 10:34 PM UTC
OTAVA network engineers have identified the issue and are currently reviewing several implementations for remediation. Network connectivity may continue to be unstable as changes are applied and tested.
- identified May 15, 2026, 12:00 AM UTC
OTAVA engineers continue to investigate and mitigate the ongoing connectivity degradation. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. We will provide additional updates as more information becomes available.
- identified May 15, 2026, 01:08 AM UTC
OTAVA engineers are continuing to mitigate the ongoing connectivity degradation. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. We will provide additional updates as more information becomes available.
- identified May 15, 2026, 02:00 AM UTC
OTAVA engineers are continuing to mitigate the ongoing connectivity degradation. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. We will provide additional updates as more information becomes available.
- monitoring May 15, 2026, 02:30 AM UTC
OTAVA engineers have identified the cause of the disruption and have implemented measures to remediate the issue. We are seeing connectivity return to normal at this time. We will continue to monitor for anomalies over the next 24 hours.
- investigating May 15, 2026, 04:02 PM UTC
OTAVA engineers are investigating additional reports of latency. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. Additional details and information will be made available as quickly as possible.
- investigating May 15, 2026, 04:27 PM UTC
OTAVA Engineers have and continue to take appropriate and proactive measures to address the recent internet connectivity degradation and are actively working with our upstream Internet Service Providers to further strengthen protections against potential denial-of-service (DoS) events. At this time, safeguards are being implemented to enhance service stability as we continue to troubleshoot and monitor the environment to ensure ongoing performance. Our teams remain fully engaged with the ISPs and will provide updates as needed. Please Note: Customers who are using Cloudflare proxy services still may be experiencing degradation of services. OTAVA engineers are working with the impacted ISP to resolve the issue.
- investigating May 15, 2026, 05:51 PM UTC
OTAVA engineers are continuing to engage with upstream ISP engineers to resolve on-going issues. Additional details and information will be made available as quickly as possible.
- investigating May 15, 2026, 07:21 PM UTC
OTAVA engineers are continuing to engage with upstream ISP engineers to resolve on-going issues. Additional details and information will be made available as quickly as possible.
- investigating May 15, 2026, 08:28 PM UTC
OTAVA engineers are continuing to engage with upstream ISP engineers to resolve on-going issues and implement mitigation tools. Additional details and information will be made available as quickly as possible.
- identified May 16, 2026, 03:46 AM UTC
OTAVA engineers are continuing to adjust upstream ISP remediation methods to resolve on-going connectivity issues. Additional details and information will be made available as quickly as possible.
- identified May 16, 2026, 02:09 PM UTC
OTAVA and ISP engineers continue to monitor and validate remediation efforts related to the connectivity degradation. Some customers may continue to experience connectivity issues and are encouraged to open a support ticket or contact OTAVA Support directly via the support line. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.
- identified May 16, 2026, 03:26 PM UTC
ISP engineers are whitelisting IPs while OTAVA engineers validate connectivity. Some customers may continue to experience connectivity issues and are encouraged to open a support ticket or contact OTAVA Support directly via the support line. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.
- identified May 16, 2026, 04:47 PM UTC
ISP engineers are continuing whitelisting IPs while OTAVA engineers validate connectivity. Some customers may continue to experience connectivity issues and are encouraged to open a support ticket or contact OTAVA Support directly via the support line. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.
- identified May 16, 2026, 06:27 PM UTC
ISP engineers have whitelisted IPs while OTAVA engineers validated connectivity. OTAVA customers who are still experiencing issues, please contact OTAVA support at your earliest convenience. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.
- monitoring May 16, 2026, 09:43 PM UTC
ISP engineers have whitelisted IPs while OTAVA engineers validated connectivity. OTAVA customers who are still experiencing issues, please contact OTAVA support at your earliest convenience. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.
- monitoring May 17, 2026, 02:54 PM UTC
ISP engineers have whitelisted IPs while OTAVA engineers validated connectivity. OTAVA customers who are still experiencing issues, please contact OTAVA support at your earliest convenience. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.
- monitoring May 17, 2026, 11:39 PM UTC
DDoS attack activity has decreased, and ISP mitigation efforts remain active while connectivity validation continues. OTAVA and ISP engineers are continuing to review customer traffic and application functionality. Customers who are still experiencing issues are encouraged to contact OTAVA Support and provide affected destination IP addresses, source IPs (if available), protocol/port information, timestamps, and application details so our teams can investigate and coordinate any additional mitigation or whitelist adjustments with the ISP as quickly as possible.
- monitoring May 18, 2026, 03:52 PM UTC
The DoS activity has subsided, and network stability has largely returned to normal operation. OTAVA and ISP engineers continue to monitor the environment and validate connectivity across customer services. Customers who continue to experience connectivity or application issues are encouraged to contact OTAVA Support with affected destination IP addresses, source IPs (if available), protocol/port information, timestamps, and application details so our teams can review and coordinate any additional whitelist adjustments with the ISP if necessary.
- monitoring May 18, 2026, 07:47 PM UTC
ISP engineers are currently tuning down DoS mitigation measures to enhance network stability. Customers who continue to experience connectivity or application issues are encouraged to contact OTAVA Support with affected destination IP addresses, source IPs (if available), protocol/port information, timestamps, and application details so our teams can review and coordinate any additional adjustments as necessary.
- resolved May 18, 2026, 08:21 PM UTC
This incident has been resolved.
- postmortem May 18, 2026, 08:21 PM UTC
Event: The Mid-Michigan \(MM\) data center experienced a Denial of Service \(DoS\) event impacting connectivity to the data center. Start Time: 5-13-2026, Wednesday 7:13 PM ET Resolved Time: 5-18-2025 , Monday 3:40 PM ET Cause: A Denial of Service \(DoS\) event impacted network connectivity at the Mid-Michigan site. Resolution: Internet Service Provider \(ISP\) and OTAVA engineers implemented routing and networking configuration changes such as geoblocking, Access Control Lists \(ACL\) changes, black hole routing and service provider AI-Powered DoS Protection. More information will be provided when the RCA is available.
Minor April 22, 2026 OTAVA® Encore (portal.otava.com) Outage - 4/22/2026 2h 31m Encore (portal.otava.com)
Started Apr 22, 2026, 01:59 PM UTC· resolved Apr 22, 2026, 04:31 PM UTC
- investigating Apr 22, 2026, 01:59 PM UTC
Service Impacting: Yes – Encore services may be unavailable until further notice. Description: OTAVA engineers are currently investigating an unexpected outage impacting Encore (portal.otava.com). Related services may not be available at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Apr 22, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 04:31 PM UTC
This incident has been resolved.
Major April 15, 2026 OTAVA® Managed Endpoint (Automate) Emergency Maintenance - 4/15/2026 38m OTAVA Managed Endpoint
Started Apr 15, 2026, 06:56 PM UTC· resolved Apr 15, 2026, 07:35 PM UTC
- identified Apr 15, 2026, 06:56 PM UTC
Start Time: 4/15/2026 - 3:00 PM ET End Time: 4/15/2026 - 4:00 PM ET Type: Emergency Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period Description: OTAVA® engineers will be performing a reboot to restore MFA functionality. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
- resolved Apr 15, 2026, 07:35 PM UTC
This incident has been resolved.
Major April 7, 2026 Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) - Partial Outage 2d 23h Backup for Microsoft 365
Started Apr 07, 2026, 03:15 PM UTC· resolved Apr 10, 2026, 02:29 PM UTC
- investigating Apr 07, 2026, 03:15 PM UTC
Type: Service Outage Service Impacting: Yes – Microsoft 365 backups and restores may be unavailable at this time. Description: OTAVA® engineers are currently investigating an unexpected outage impacting Indianapolis (IN1) OTAVA Backup for Microsoft 365 (VBO). Backups and restores may be unavailable at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Apr 09, 2026, 06:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 02:29 PM UTC
The incident has been resolved. You may need to upgrade your Veeam Explorers to the latest version, if you have not. Please open an OTAVA ticket if you need any assistance.
Major March 20, 2026 Austin (AU1) OTAVA Monitoring Interruption - 3/20/26 10h 54m OTAVA Monitoring
Started Mar 20, 2026, 01:30 PM UTC· resolved Mar 21, 2026, 12:24 AM UTC
- investigating Mar 20, 2026, 01:30 PM UTC
OTAVA® engineers have identified an issue with a component of OT Monitor and are currently in the process of providing the solution. Service Impacting: Yes - Customers may not receive alerts from OT Monitor until the issue is resolved.
- resolved Mar 21, 2026, 12:24 AM UTC
This incident has been resolved.
Major March 18, 2026 Denver OCC Jobs Failing 21h 15m DRaaS powered by Veeam (OCC)
Started Mar 18, 2026, 10:39 AM UTC· resolved Mar 19, 2026, 07:54 AM UTC
- investigating Mar 18, 2026, 10:39 AM UTC
Denver OCC jobs are currently failing with the error: “The remote certificate is invalid according to the validation procedure.” The issue appears to be related to a recent update of the certificate. Our team is actively investigating the problem and working on a resolution. Impact: Jobs may not complete successfully until the issue is resolved. Next Update: We will provide an update as soon as more information is available.
- monitoring Mar 18, 2026, 11:34 AM UTC
A workaround has been applied, and Denver OCC jobs have resumed normal functionality. Our team is actively monitoring to ensure stability.
- resolved Mar 19, 2026, 07:54 AM UTC
This incident has been resolved.
Notice March 13, 2026 Metro Detroit (MD1) Data Center Utility Outage - 3/13/26 1d 19h Colocation Services (Power, Cooling)
Started Mar 13, 2026, 05:29 PM UTC· resolved Mar 15, 2026, 01:26 PM UTC
- monitoring Mar 13, 2026, 05:29 PM UTC
At approximately 12:38pm ET on 3/13/26 our MD1 - Metro Detroit data center encountered a utility power disruption. All systems successfully transferred to generator power and OTAVA engineers are onsite and will continue to monitor the situation.
- monitoring Mar 14, 2026, 11:50 PM UTC
The MD1 – Metro Detroit data center remains on generator power. The local utility provider is currently estimating restoration of commercial power by Sunday, March 15, 2026. The OTAVA Data Center Operations team remains onsite and continues to actively monitor facility operations.
- resolved Mar 15, 2026, 01:26 PM UTC
Commercial utility power has been restored at the MD1 – Metro Detroit data center, and all systems have returned to normal operations. The facility is stable, and no further impact is expected.
Major January 26, 2026 Las Vegas (LV) OCC Interruption 22d 15h DRaaS powered by Veeam (OCC)
Started Jan 26, 2026, 11:21 PM UTC· resolved Feb 18, 2026, 02:45 PM UTC
- investigating Jan 26, 2026, 11:21 PM UTC
OTAVA® Engineers are currently investigating the issue. Otava will provide updates as they become available. Impact: Customers may briefly be unable to reach the VSPC portal at vac-lv.otava.com
- resolved Feb 18, 2026, 02:45 PM UTC
This incident has been resolved.
Major January 25, 2026 Austin (AU) OCB Veeam Disruption 7d 13h OTAVA Cloud Backup
Started Jan 25, 2026, 06:35 PM UTC· resolved Feb 02, 2026, 07:45 AM UTC
- identified Jan 25, 2026, 06:35 PM UTC
OTAVA® engineers have determined the cause of the disruption and are working to resolve it. OTAVA will provide updates as they become available. Impact: Some OCB Veeam jobs for AU vCloud tenants may fail. If you have any questions or concerns regarding your backups, please contact us by logging into https://support.otava.com or by emailing [email protected].
- monitoring Jan 30, 2026, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 07:45 AM UTC
This incident has been resolved.
Minor January 20, 2026 Management Network Connectivity Issues – Ashburn Data Center 7d Data Center Networking Infrastructure
Started Jan 20, 2026, 12:21 PM UTC· resolved Jan 27, 2026, 01:20 PM UTC
- identified Jan 20, 2026, 12:21 PM UTC
Customers may experience connectivity issues with management services and virtual infrastructure in the Ashburn Data Center. We are currently investigating an issue affecting management network traffic in our Ashburn Data Center. This has resulted in intermittent connectivity problems to certain hosts and virtual machines. Our Networking team is actively working to resolve the root cause. Service availability for customer workloads may be partially impacted. Next Update: We will provide an update as soon as more information becomes available
- monitoring Jan 20, 2026, 12:48 PM UTC
The fix has now been applied, and services are functioning as expected. We are currently monitoring the environment to ensure stability. We will provide further updates if anything changes.
- identified Jan 26, 2026, 07:53 AM UTC
We are currently investigating an issue affecting management network traffic in our Ashburn Data Center. This has resulted in intermittent connectivity issues. Our Networking team is actively working to resolve the root cause. Service availability for customer workloads may be partially impacted. Next Update: We will provide an update as soon as more information becomes available
- monitoring Jan 26, 2026, 11:55 AM UTC
The corrective action has been applied and services have been fully restored. We are closely monitoring the environment and will communicate any updates should the situation change.
- resolved Jan 27, 2026, 01:20 PM UTC
The issue has been resolved and all services are operating normally. The corrective actions remain in place, and continued monitoring confirms system stability. No further impact is expected at this time.
Minor January 2, 2026 Austin (AU1) – Internet Instability – 1/2/26 41d Internet Backbone
Started Jan 02, 2026, 09:07 PM UTC· resolved Feb 12, 2026, 09:24 PM UTC
- identified Jan 02, 2026, 09:07 PM UTC
Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability. Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses. If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
- monitoring Feb 12, 2026, 09:23 PM UTC
Otava Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.
- resolved Feb 12, 2026, 09:24 PM UTC
Otava Engineers have restored functionality and all services are back online.
Notice December 17, 2025 DEN OCC VSPC - Degraded Performance 22h 28m DRaaS powered by Veeam (OCC), DRaaS powered by Veeam (OCC)
Started Dec 17, 2025, 07:24 PM UTC· resolved Dec 18, 2025, 05:52 PM UTC
- investigating Dec 17, 2025, 07:24 PM UTC
OTAVA Engineers are currently investigating degraded performance in Den OCC VSPC. If support is needed during this please reach out via https://support.otava.com or calling 877-740-5028, option 3. Backups operations should be functioning at this time, but management of tenants through the VSPC is degraded.
- resolved Dec 18, 2025, 05:52 PM UTC
This incident has been resolved.
Notice December 1, 2025 MM1 - Flint, MI (Mid-Michigan) OTAVA Cloud Backup 4d 1h OTAVA Cloud Backup
Started Dec 01, 2025, 07:09 AM UTC· resolved Dec 05, 2025, 08:20 AM UTC
- identified Dec 01, 2025, 07:09 AM UTC
We are currently experiencing backup job failures due to low free disk space on the backup repository in the MM1 – Flint, MI (Mid-Michigan) OTAVA Cloud Backup environment. The issue has been identified, and our team is actively working on addressing the capacity constraints. Further updates will be provided as we make progress toward restoring normal backup operations. Thank you for your patience.
- monitoring Dec 02, 2025, 09:49 AM UTC
We have resolved the backup job failures in the MM1 – Flint, MI (Mid-Michigan) OTAVA Cloud Backup environment. The repository is now operating within normal capacity levels, and all affected backup jobs have resumed normal operation. We are currently monitoring the environment to ensure continued stability.
- monitoring Dec 02, 2025, 09:49 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 05, 2025, 08:20 AM UTC
The backup jobs in the MM1 – Flint, MI (Mid-Michigan) OTAVA Cloud Backup environment have been successful. The repository is now operating within normal capacity levels, and all affected backup jobs have resumed normal operation.
Critical November 20, 2025 Indianapolis (IN1) Backup for Microsoft 365 Critical Maintenance – 11/20/25 15d 4h Backup for Microsoft 365
Started Nov 20, 2025, 04:41 PM UTC· resolved Dec 05, 2025, 09:21 PM UTC
- identified Nov 20, 2025, 04:41 PM UTC
Start Time : 11/20/25 - 2:00 PM ET End Time : 11/20/25 - 3:00 PM ET Type: Critical reboot Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window. Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Nov 20, 2025, 08:08 PM UTC
OTAVA® engineers have completed the planned reboot, but the issue persists. We are continuing to work toward resolution and have opened a Sev 1 case with the vendor. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Nov 20, 2025, 08:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 25, 2025, 04:56 PM UTC
OTAVA and vendor engineers are still investigating a fix for this issue.
- identified Dec 02, 2025, 09:42 PM UTC
We have identified a fix for this issue and are working on implementing the solution.
- resolved Dec 05, 2025, 09:21 PM UTC
This incident has been resolved.
Critical November 18, 2025 Austin (AU1), Las Vegas (NV1), Indianapolis (IN1) VCD, Mid-Michigan (MM1) OTAVA® Shared + Private Cloud VCD and Encore Major Outage - 11/18/25 3h 55m OTAVA Shared Cloud, OTAVA Shared Cloud, OTAVA Shared Cloud, OTAVA Shared Cloud and 9 more
Started Nov 18, 2025, 02:07 PM UTC· resolved Nov 18, 2025, 06:03 PM UTC
- identified Nov 18, 2025, 02:07 PM UTC
Start Time: 11/18/25 - 7:30 AM ET Service Impacting: Major - High impact due to vendor outage. Description: OTAVA VMware Cloud Director functionality across multiple sites is currently unavailable due to a large Cloudflare outage. Updates for Cloudflare can be found at https://www.cloudflarestatus.com/. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Nov 18, 2025, 02:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 03:14 PM UTC
Cloudflare has implemented a fix and we are continuing to monitor.
- resolved Nov 18, 2025, 06:03 PM UTC
This incident has been resolved.
Minor October 31, 2025 Austin (AU1) – Internet Instability – October 31, 2025 63d 5h Data Center Networking Infrastructure
Started Oct 31, 2025, 03:26 PM UTC· resolved Jan 02, 2026, 09:06 PM UTC
- investigating Oct 31, 2025, 03:26 PM UTC
Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability. Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses. If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
- identified Oct 31, 2025, 03:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 31, 2025, 08:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 31, 2025, 08:34 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 02, 2026, 09:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 02, 2026, 09:06 PM UTC
This incident has been resolved.
Major October 14, 2025 OTAVA® Managed Endpoint (Automate) Outage – 10/14/2025 23h 57m OTAVA Managed Endpoint Protection
Started Oct 14, 2025, 09:24 PM UTC· resolved Oct 15, 2025, 09:22 PM UTC
- investigating Oct 14, 2025, 09:24 PM UTC
Type: Emergency Service Impacting: High Description: Automate is experiencing a disruption in service. OTAVA Engineers are working on remediating this issue. If you have any questions or concerns regarding this outage, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Oct 14, 2025, 11:22 PM UTC
Automate is now stable and OTAVA Engineers are going to continue to monitor this issue.
- resolved Oct 15, 2025, 09:22 PM UTC
This incident has been resolved.