Is Otava down?

We are currently investigating this issue.

Engineers are currently monitoring network traffic for stability.

This incident has been resolved.

Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026 Service Impacting: Yes, jobs to Denver OCC may fail. OTAVA® engineers are investigating an issue with DEN2 Cloud Connect components.  Client jobs targeting DEN2 Cloud Connect may fail. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The issue has been identified. OTAVA® engineers are working with the vendor to apply the least-impactful fix.

We are continuing to work with the vendor on this issue. We are formalizing a procedure and will implement the fix following process approval. We will provide more details as they are available.

At this time, a fix has been implemented. A service provider rescan may be necessary from on-premise VBRs set up to send cloud connect copies to Denver. Some copy job tasks may still be failing, so we will provide updated guidance as we find the solution for those errors. At this time, most jobs should be working.

This incident has been resolved. If you have any questions or concerns regarding your cloud connect backups or replications please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA Engineers are currently investigating this incident. OTAVA will provide updates as soon as they become available. Server performance in the AU-PUBVC2 environment may be degraded while engineers perform remediation tasks.

The OTAVA engineer identified the issue and is implementing the fix.

This incident has been resolved.

Service Impacting: Yes , Customers will not be able to access VSPC. OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com).  Clients may not be able to access the VSPC to manage or review backup jobs or services.   However, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA® engineers have found a solution and are applying the fix. VSPC (vac.newcloudnetworks.com) will be accessible after resolution verification. As a reminder, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Otava Engineers are currently investigating the issue. Otava will provide updates as they become available. Impact: We are investigating reports of degraded network access for colocation customers in the Mid-Michigan datacenter.

We are continuing to investigate this issue.

OTAVA engineers have identified the cause of the disruption and have implemented measures to remediate the issue. We are seeing connectivity return to normal at this time. We will continue to monitor for anomalies over the next 24 hours.

We are continuing to monitor for any further issues.

We are currently investigating reports of degraded network connectivity impacting customers hosted in the Mid-Michigan datacenter. Further updates will be provided as more information becomes available.

OTAVA engineers have identified the cause of the disruption and have implemented measures to remediate the issue. We are seeing connectivity return to normal at this time. We will continue to monitor for anomalies over the next 24 hours.

We are currently investigating reports of degraded network connectivity impacting customers hosted in the Mid-Michigan datacenter. Further updates will be provided as more information becomes available.

We are continuing to investigate this issue. Further updates will be provided as more information becomes available.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

OTAVA network engineers have identified the issue and are currently reviewing several implementations for remediation. Network connectivity may continue to be unstable as changes are applied and tested.

OTAVA engineers continue to investigate and mitigate the ongoing connectivity degradation. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. We will provide additional updates as more information becomes available.

OTAVA engineers are continuing to mitigate the ongoing connectivity degradation. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. We will provide additional updates as more information becomes available.

OTAVA engineers are continuing to mitigate the ongoing connectivity degradation. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. We will provide additional updates as more information becomes available.

OTAVA engineers have identified the cause of the disruption and have implemented measures to remediate the issue. We are seeing connectivity return to normal at this time. We will continue to monitor for anomalies over the next 24 hours.

OTAVA engineers are investigating additional reports of latency. Customers may continue to experience intermittent connectivity issues while remediation efforts are underway. Additional details and information will be made available as quickly as possible.

OTAVA Engineers have and continue to take appropriate and proactive measures to address the recent internet connectivity degradation and are actively working with our upstream Internet Service Providers to further strengthen protections against potential denial-of-service (DoS) events. At this time, safeguards are being implemented to enhance service stability as we continue to troubleshoot and monitor the environment to ensure ongoing performance. Our teams remain fully engaged with the ISPs and will provide updates as needed. Please Note: Customers who are using Cloudflare proxy services still may be experiencing degradation of services. OTAVA engineers are working with the impacted ISP to resolve the issue.

OTAVA engineers are continuing to engage with upstream ISP engineers to resolve on-going issues. Additional details and information will be made available as quickly as possible.

OTAVA engineers are continuing to engage with upstream ISP engineers to resolve on-going issues. Additional details and information will be made available as quickly as possible.

OTAVA engineers are continuing to engage with upstream ISP engineers to resolve on-going issues and implement mitigation tools. Additional details and information will be made available as quickly as possible.

OTAVA engineers are continuing to adjust upstream ISP remediation methods to resolve on-going connectivity issues. Additional details and information will be made available as quickly as possible.

OTAVA and ISP engineers continue to monitor and validate remediation efforts related to the connectivity degradation.  Some customers may continue to experience connectivity issues and are encouraged to open a support ticket or contact OTAVA Support directly via the support line. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.

ISP engineers are whitelisting IPs while OTAVA engineers validate connectivity.  Some customers may continue to experience connectivity issues and are encouraged to open a support ticket or contact OTAVA Support directly via the support line. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.

ISP engineers are continuing whitelisting IPs while OTAVA engineers validate connectivity. Some customers may continue to experience connectivity issues and are encouraged to open a support ticket or contact OTAVA Support directly via the support line. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.

ISP engineers have whitelisted IPs while OTAVA engineers validated connectivity. OTAVA customers who are still experiencing issues, please contact OTAVA support at your earliest convenience. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.

ISP engineers have whitelisted IPs while OTAVA engineers validated connectivity. OTAVA customers who are still experiencing issues, please contact OTAVA support at your earliest convenience. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.

ISP engineers have whitelisted IPs while OTAVA engineers validated connectivity. OTAVA customers who are still experiencing issues, please contact OTAVA support at your earliest convenience. Please include the affected destination IP address, source IP (if available), and protocol details so our teams can review and implement any necessary whitelist adjustments as quickly as possible with the ISPs.

DDoS attack activity has decreased, and ISP mitigation efforts remain active while connectivity validation continues. OTAVA and ISP engineers are continuing to review customer traffic and application functionality. Customers who are still experiencing issues are encouraged to contact OTAVA Support and provide affected destination IP addresses, source IPs (if available), protocol/port information, timestamps, and application details so our teams can investigate and coordinate any additional mitigation or whitelist adjustments with the ISP as quickly as possible.

The DoS activity has subsided, and network stability has largely returned to normal operation. OTAVA and ISP engineers continue to monitor the environment and validate connectivity across customer services. Customers who continue to experience connectivity or application issues are encouraged to contact OTAVA Support with affected destination IP addresses, source IPs (if available), protocol/port information, timestamps, and application details so our teams can review and coordinate any additional whitelist adjustments with the ISP if necessary.

ISP engineers are currently tuning down DoS mitigation measures to enhance network stability. Customers who continue to experience connectivity or application issues are encouraged to contact OTAVA Support with affected destination IP addresses, source IPs (if available), protocol/port information, timestamps, and application details so our teams can review and coordinate any additional adjustments as necessary.

This incident has been resolved.

Event: The Mid-Michigan \(MM\) data center experienced a Denial of Service \(DoS\) event impacting connectivity to the data center. Start Time: 5-13-2026, Wednesday 7:13 PM ET Resolved Time: 5-18-2025 , Monday 3:40 PM ET Cause: A Denial of Service \(DoS\) event impacted network connectivity at the Mid-Michigan site. Resolution: Internet Service Provider \(ISP\) and OTAVA engineers implemented routing and networking configuration changes such as geoblocking, Access Control Lists \(ACL\) changes, black hole routing and service provider AI-Powered DoS Protection. More information will be provided when the RCA is available.