Otava incident

Indianapolis (IN1) Backup for Microsoft 365 Critical Maintenance – 11/20/25

Critical Resolved View vendor source →

Otava experienced a critical incident on November 20, 2025 affecting Backup for Microsoft 365, lasting 15d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 04:41 PM UTC
Resolved
Dec 05, 2025, 09:21 PM UTC
Duration
15d 4h
Detected by Pingoru
Nov 20, 2025, 04:41 PM UTC

Affected components

Backup for Microsoft 365

Update timeline

  1. identified Nov 20, 2025, 04:41 PM UTC

    Start Time : 11/20/25 - 2:00 PM ET End Time : 11/20/25 - 3:00 PM ET Type: Critical reboot Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window. Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

  2. identified Nov 20, 2025, 08:08 PM UTC

    OTAVA® engineers have completed the planned reboot, but the issue persists. We are continuing to work toward resolution and have opened a Sev 1 case with the vendor. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

  3. identified Nov 20, 2025, 08:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 25, 2025, 04:56 PM UTC

    OTAVA and vendor engineers are still investigating a fix for this issue.

  5. identified Dec 02, 2025, 09:42 PM UTC

    We have identified a fix for this issue and are working on implementing the solution.

  6. resolved Dec 05, 2025, 09:21 PM UTC

    This incident has been resolved.