Otava experienced a major incident on January 25, 2026 affecting OTAVA Cloud Backup, lasting 7d 13h. The incident has been resolved; the full update timeline is below.
Affected components
OTAVA Cloud Backup
Update timeline
- identified Jan 25, 2026, 06:35 PM UTC
OTAVA® engineers have determined the cause of the disruption and are working to resolve it. OTAVA will provide updates as they become available. Impact: Some OCB Veeam jobs for AU vCloud tenants may fail. If you have any questions or concerns regarding your backups, please contact us by logging into https://support.otava.com or by emailing [email protected].
- monitoring Jan 30, 2026, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 07:45 AM UTC
This incident has been resolved.