Otava incident

OTAVA® Encore (portal.otava.com) Outage - 4/22/2026

Notice Resolved View vendor source →

Otava experienced a notice incident on April 22, 2026 affecting Encore (portal.otava.com), lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 01:59 PM UTC
Resolved
Apr 22, 2026, 04:31 PM UTC
Duration
2h 31m
Detected by Pingoru
Apr 22, 2026, 01:59 PM UTC

Affected components

Encore (portal.otava.com)

Update timeline

  1. investigating Apr 22, 2026, 01:59 PM UTC

    Service Impacting: Yes – Encore services may be unavailable until further notice. Description: OTAVA engineers are currently investigating an unexpected outage impacting Encore (portal.otava.com). Related services may not be available at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

  2. monitoring Apr 22, 2026, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 04:31 PM UTC

    This incident has been resolved.