Otava incident
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Veeam Service Provider Console (VSPC) Service Degraded - 5/20/2026
Otava experienced a minor incident on May 20, 2026 affecting DRaaS powered by Veeam (OCC), lasting 6d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 08:36 PM UTC
Service Impacting: Yes , Customers will not be able to access VSPC. OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com). Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified May 21, 2026, 05:15 PM UTC
OTAVA® engineers have found a solution and are applying the fix. VSPC (vac.newcloudnetworks.com) will be accessible after resolution verification. As a reminder, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring May 21, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 02:30 PM UTC
This incident has been resolved.