Otava Outage History

There were 6 Otava outages since March 13, 2026 totaling 150h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.otava.com

Notice April 22, 2026

OTAVA® Encore (portal.otava.com) Outage - 4/22/2026

Detected by Pingoru: Apr 22, 2026, 01:59 PM UTC
Resolved: Apr 22, 2026, 04:31 PM UTC
Duration: 2h 31m

Affected: Encore (portal.otava.com)

Timeline · 3 updates

investigating Apr 22, 2026, 01:59 PM UTC

Service Impacting: Yes – Encore services may be unavailable until further notice. Description: OTAVA engineers are currently investigating an unexpected outage impacting Encore (portal.otava.com). Related services may not be available at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
monitoring Apr 22, 2026, 03:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 22, 2026, 04:31 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 15, 2026

OTAVA® Managed Endpoint (Automate) Emergency Maintenance - 4/15/2026

Detected by Pingoru: Apr 15, 2026, 06:56 PM UTC
Resolved: Apr 15, 2026, 07:35 PM UTC
Duration: 38m

Affected: OTAVA Managed Endpoint

Timeline · 2 updates

identified Apr 15, 2026, 06:56 PM UTC

Start Time: 4/15/2026 - 3:00 PM ET End Time: 4/15/2026 - 4:00 PM ET Type: Emergency Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period Description: OTAVA® engineers will be performing a reboot to restore MFA functionality. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
resolved Apr 15, 2026, 07:35 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 7, 2026

Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) - Partial Outage

Detected by Pingoru: Apr 07, 2026, 03:15 PM UTC
Resolved: Apr 10, 2026, 02:29 PM UTC
Duration: 2d 23h

Affected: Backup for Microsoft 365

Timeline · 3 updates

investigating Apr 07, 2026, 03:15 PM UTC

Type: Service Outage Service Impacting: Yes – Microsoft 365 backups and restores may be unavailable at this time. Description: OTAVA® engineers are currently investigating an unexpected outage impacting Indianapolis (IN1) OTAVA Backup for Microsoft 365 (VBO). Backups and restores may be unavailable at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
monitoring Apr 09, 2026, 06:50 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 10, 2026, 02:29 PM UTC

The incident has been resolved. You may need to upgrade your Veeam Explorers to the latest version, if you have not. Please open an OTAVA ticket if you need any assistance.

Read the full incident report →

Major March 20, 2026

Austin (AU1) OTAVA Monitoring Interruption - 3/20/26

Detected by Pingoru: Mar 20, 2026, 01:30 PM UTC
Resolved: Mar 21, 2026, 12:24 AM UTC
Duration: 10h 54m

Affected: OTAVA Monitoring

Timeline · 2 updates

investigating Mar 20, 2026, 01:30 PM UTC

OTAVA® engineers have identified an issue with a component of OT Monitor and are currently in the process of providing the solution. Service Impacting: Yes - Customers may not receive alerts from OT Monitor until the issue is resolved.
resolved Mar 21, 2026, 12:24 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 18, 2026

Denver OCC Jobs Failing

Detected by Pingoru: Mar 18, 2026, 10:39 AM UTC
Resolved: Mar 19, 2026, 07:54 AM UTC
Duration: 21h 15m

Affected: DRaaS powered by Veeam (OCC)

Timeline · 3 updates

investigating Mar 18, 2026, 10:39 AM UTC

Denver OCC jobs are currently failing with the error: “The remote certificate is invalid according to the validation procedure.” The issue appears to be related to a recent update of the certificate. Our team is actively investigating the problem and working on a resolution. Impact: Jobs may not complete successfully until the issue is resolved. Next Update: We will provide an update as soon as more information is available.
monitoring Mar 18, 2026, 11:34 AM UTC

A workaround has been applied, and Denver OCC jobs have resumed normal functionality. Our team is actively monitoring to ensure stability.
resolved Mar 19, 2026, 07:54 AM UTC

This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

Metro Detroit (MD1) Data Center Utility Outage - 3/13/26

Detected by Pingoru: Mar 13, 2026, 05:29 PM UTC
Resolved: Mar 15, 2026, 01:26 PM UTC
Duration: 1d 19h

Affected: Colocation Services (Power, Cooling)

Timeline · 3 updates

monitoring Mar 13, 2026, 05:29 PM UTC

At approximately 12:38pm ET on 3/13/26 our MD1 - Metro Detroit data center encountered a utility power disruption. All systems successfully transferred to generator power and OTAVA engineers are onsite and will continue to monitor the situation.
monitoring Mar 14, 2026, 11:50 PM UTC

The MD1 – Metro Detroit data center remains on generator power. The local utility provider is currently estimating restoration of commercial power by Sunday, March 15, 2026. The OTAVA Data Center Operations team remains onsite and continues to actively monitor facility operations.
resolved Mar 15, 2026, 01:26 PM UTC

Commercial utility power has been restored at the MD1 – Metro Detroit data center, and all systems have returned to normal operations. The facility is stable, and no further impact is expected.

Read the full incident report →

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