Otava Outage History

Austin (AU1) to Las Vegas (NV1) Transport Circuit lost of redundancy - 06/10/2026 Start Time: 06/10/2026 - 11:22 AM ET Type: ISP Fiber Cut Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the fiber cut to the transport circuit between Austin (AU1) and Las Vegas (NV1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The issue has been identified. OTAVA® engineers are working with the vendor to apply the least-impactful fix.

We are continuing to work with the vendor on this issue. We are formalizing a procedure and will implement the fix following process approval. We will provide more details as they are available.

At this time, a fix has been implemented. A service provider rescan may be necessary from on-premise VBRs set up to send cloud connect copies to Denver. Some copy job tasks may still be failing, so we will provide updated guidance as we find the solution for those errors. At this time, most jobs should be working.

The OTAVA engineer identified the issue and is implementing the fix.

Service Impacting: Yes , Customers will not be able to access VSPC. OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com). Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA® engineers have found a solution and are applying the fix. VSPC (vac.newcloudnetworks.com) will be accessible after resolution verification. As a reminder, jobs will continue to run normally, as they do not rely on the VSPC to run. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Start Time: 4/15/2026 - 3:00 PM ET End Time: 4/15/2026 - 4:00 PM ET Type: Emergency Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period Description: OTAVA® engineers will be performing a reboot to restore MFA functionality. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3

OTAVA® engineers have determined the cause of the disruption and are working to resolve it. OTAVA will provide updates as they become available. Impact: Some OCB Veeam jobs for AU vCloud tenants may fail. If you have any questions or concerns regarding your backups, please contact us by logging into https://support.otava.com or by emailing [email protected].

Customers may experience connectivity issues with management services and virtual infrastructure in the Ashburn Data Center. We are currently investigating an issue affecting management network traffic in our Ashburn Data Center. This has resulted in intermittent connectivity problems to certain hosts and virtual machines. Our Networking team is actively working to resolve the root cause. Service availability for customer workloads may be partially impacted. Next Update: We will provide an update as soon as more information becomes available

We are currently investigating an issue affecting management network traffic in our Ashburn Data Center. This has resulted in intermittent connectivity issues. Our Networking team is actively working to resolve the root cause. Service availability for customer workloads may be partially impacted. Next Update: We will provide an update as soon as more information becomes available

Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability. Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses. If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).

We are currently experiencing backup job failures due to low free disk space on the backup repository in the MM1 – Flint, MI (Mid-Michigan) OTAVA Cloud Backup environment. The issue has been identified, and our team is actively working on addressing the capacity constraints. Further updates will be provided as we make progress toward restoring normal backup operations. Thank you for your patience.

Start Time : 11/20/25 - 2:00 PM ET End Time : 11/20/25 - 3:00 PM ET Type: Critical reboot Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window. Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA® engineers have completed the planned reboot, but the issue persists. We are continuing to work toward resolution and have opened a Sev 1 case with the vendor. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

We are continuing to work on a fix for this issue.

OTAVA and vendor engineers are still investigating a fix for this issue.

We have identified a fix for this issue and are working on implementing the solution.

Start Time: 11/18/25 - 7:30 AM ET Service Impacting: Major - High impact due to vendor outage. Description: OTAVA VMware Cloud Director functionality across multiple sites is currently unavailable due to a large Cloudflare outage. Updates for Cloudflare can be found at https://www.cloudflarestatus.com/. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.