Otava Outage History
Otava degraded · 1 active incident View live status →Pingoru has recorded 55 incidents for Otava: 51 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 74 of 720 (10%) |
| May 2026 | 4 | 384 of 744 (52%) |
| June 2026 | 8 | 470 of 720 (65%) |
| July 2026 | 8 | 469 of 744 (63%) |
| August 2026 | 2 | 240 of 744 (32%) |
| September 2026 | 6 | 244 of 720 (34%) |
| October 2026 | 7 | 468 of 586 (80%) |
Incidents, newest first
Major October 14, 2025 Replication Issues between MM and IN1 14d 7h DRaaS powered by Zerto, DRaaS powered by Zerto
Started Oct 14, 2025, 06:49 AM UTC· resolved Oct 28, 2025, 02:42 PM UTC
- investigating Oct 14, 2025, 06:49 AM UTC
We are currently investigating replication issues between the MM and IN1 environments. Our teams are working to identify the root cause and restore normal synchronization as soon as possible. Next Update: We will provide an update as soon as more information becomes available.
- monitoring Oct 14, 2025, 12:00 PM UTC
Our team has applied the necessary fix to address the replication issues between the MM and IN1 environments. The affected services have now been restored and are operating normally. We are continuing to monitor the systems closely to ensure stability and confirm that synchronization remains consistent. Thank you for your patience while we resolved this issue.
- monitoring Oct 28, 2025, 02:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 28, 2025, 02:42 PM UTC
This incident has been resolved.
Major October 10, 2025 Denver OCB Partial Outage 3d 8h OTAVA Cloud Backup
Started Oct 10, 2025, 12:00 PM UTC· resolved Oct 13, 2025, 08:46 PM UTC
- investigating Oct 10, 2025, 12:00 PM UTC
OTAVA® Engineers are investigating a possible disruption to our OCB. Clients may see disruptions to backup jobs as well as connecting to Veeam for restores. OTAVA will provide further updates as they are available.
- resolved Oct 13, 2025, 08:46 PM UTC
This incident has been resolved.
Minor July 22, 2025 Denver (DEN1) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 7/22/25 83d 1h DRaaS powered by Veeam (OCC)
Started Jul 22, 2025, 07:37 PM UTC· resolved Oct 13, 2025, 08:58 PM UTC
- monitoring Jul 22, 2025, 07:37 PM UTC
OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jul 24, 2025, 08:28 PM UTC
OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If the job is persistently failing customers may need to initiate an active full manually. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jul 25, 2025, 08:29 PM UTC
OTAVA engineers are investigating issues with cloud connect backups.
- investigating Jul 30, 2025, 06:42 PM UTC
OTAVA® and vendor engineers are still investigating issues with cloud connect backups.
- monitoring Aug 26, 2025, 07:36 PM UTC
We have resolved the issues and are seeing successful backup and replication jobs. Please ensure you are still changing your service provider if not done so: Disable all jobs associated with the Service Provider Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com Change the service provider to backup-den2.otava.com with the same credentials that were already applied Once it finishes the refresh of the provider, go back to Home > Jobs Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data Test by running a job and/or restoring If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Oct 13, 2025, 08:58 PM UTC
This incident has been resolved.