Otava incident

Austin (AU1), Las Vegas (NV1), Indianapolis (IN1) VCD, Mid-Michigan (MM1) OTAVA® Shared + Private Cloud VCD and Encore Major Outage - 11/18/25

Critical Resolved View vendor source →

Otava experienced a critical incident on November 18, 2025 affecting OTAVA Shared Cloud and OTAVA Shared Cloud and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:07 PM UTC
Resolved
Nov 18, 2025, 06:03 PM UTC
Duration
3h 55m
Detected by Pingoru
Nov 18, 2025, 02:07 PM UTC

Affected components

OTAVA Shared CloudOTAVA Shared CloudOTAVA Shared CloudOTAVA Shared CloudOTAVA Private CloudOTAVA Private CloudOTAVA Private CloudOTAVA Private CloudEncore (portal.otava.com)DRaaS powered by VMware

Update timeline

  1. identified Nov 18, 2025, 02:07 PM UTC

    Start Time: 11/18/25 - 7:30 AM ET Service Impacting: Major - High impact due to vendor outage. Description: OTAVA VMware Cloud Director functionality across multiple sites is currently unavailable due to a large Cloudflare outage. Updates for Cloudflare can be found at https://www.cloudflarestatus.com/. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

  2. identified Nov 18, 2025, 02:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 02:26 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 18, 2025, 03:14 PM UTC

    Cloudflare has implemented a fix and we are continuing to monitor.

  5. resolved Nov 18, 2025, 06:03 PM UTC

    This incident has been resolved.