Otava incident

Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) - Partial Outage

Major Resolved View vendor source →

Otava experienced a major incident on April 7, 2026 affecting Backup for Microsoft 365, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 03:15 PM UTC
Resolved
Apr 10, 2026, 02:29 PM UTC
Duration
2d 23h
Detected by Pingoru
Apr 07, 2026, 03:15 PM UTC

Affected components

Backup for Microsoft 365

Update timeline

  1. investigating Apr 07, 2026, 03:15 PM UTC

    Type: Service Outage Service Impacting: Yes – Microsoft 365 backups and restores may be unavailable at this time. Description: OTAVA® engineers are currently investigating an unexpected outage impacting Indianapolis (IN1) OTAVA Backup for Microsoft 365 (VBO). Backups and restores may be unavailable at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

  2. monitoring Apr 09, 2026, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 02:29 PM UTC

    The incident has been resolved. You may need to upgrade your Veeam Explorers to the latest version, if you have not. Please open an OTAVA ticket if you need any assistance.