Otava incident
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026
Otava experienced a major incident on May 27, 2026 affecting DRaaS powered by Veeam (OCC), lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 02:39 PM UTC
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026 Service Impacting: Yes, jobs to Denver OCC may fail. OTAVA® engineers are investigating an issue with DEN2 Cloud Connect components. Client jobs targeting DEN2 Cloud Connect may fail. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified May 27, 2026, 08:28 PM UTC
The issue has been identified. OTAVA® engineers are working with the vendor to apply the least-impactful fix.
- identified May 28, 2026, 01:58 PM UTC
We are continuing to work with the vendor on this issue. We are formalizing a procedure and will implement the fix following process approval. We will provide more details as they are available.
- identified May 29, 2026, 12:30 PM UTC
At this time, a fix has been implemented. A service provider rescan may be necessary from on-premise VBRs set up to send cloud connect copies to Denver. Some copy job tasks may still be failing, so we will provide updated guidance as we find the solution for those errors. At this time, most jobs should be working.
- resolved Jun 02, 2026, 01:07 PM UTC
This incident has been resolved. If you have any questions or concerns regarding your cloud connect backups or replications please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.