Optum Outage History

The Clinical Exchange team is aware of an issue impacting some laboratory customers . We are working to resolve the issue as quickly as possible. INC#INC48489210

We are aware of an issue affecting Clinical Exchange and are currently working toward a resolution. INC#INC48489210

Due to an ongoing issue with the Central Document Service, clients may experience errors when accessing or updating patient documents. We are actively investigating the problem and will provide updates as more information becomes available. #INC48357143

We are aware of an issue impacting users’ ability to select patients, retrieve prescription information, and identify or merge duplicate patient records. The issue is under investigation, and we will provide an update within the next hour. #INC48338752

MedRx Optum Insight is currently experiencing an issue with the Claim Management Utility tool. We are investigating and will provide an update as soon as possible. INC/CSA/Ref #INC48291819

Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue. INC/CSA/Ref # INC48277205

02/05/2025 [03:01:00 PM EST] The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible. INC48241580

We are currently experiencing performance issues with Connect Center Multi-Factor Authentication. After the authentication code is entered, users are sent back to the login screen. Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication. If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049. INC/CSA/Ref # INC48156445

Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest). This may result in: Bad Gateway Error, Unauthorized Access Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. #INC48074899

Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible. INC/CSA/Ref #INC48061955

We are aware of an issue impacting XMLAPI calls to the Clinical Exchange application. Our development teams are engaged, and we are reviewing this issue as a priority. INC/CSA/Ref #INC48061160

There has been an issue identified with our e-prescribing service where scripts are not getting through for multiple customers. We are actively working to resolve the issue and will send an update as soon as more information is available. INC/CSA/Ref #INC47355817

We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556

We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556

Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available. #INC47259235

We are aware of an issue involving Medical Network Real time and RCM ASSURANCE . Our teams are currently working closely to minimize any impact and restore services. We appreciate your patience as we work to resolve this issue as quickly as possible #INC46998736

MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available. #INC46878007

We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience. INC # INC46831590

We are aware of a service disruption affecting multiple Optum products. Our vendor, Cloudflare, is currently experiencing a partial outage and is actively investigating the issue. We are monitoring the situation closely and will share updates as soon as they become available.

We are continuing to investigate this issue.

Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience. INC/CSA/Ref # INC46323896

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience.

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible and will have another update after 3:30pm CST. We apologize for any inconvenience.

This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible INC/CSA/Ref # INC46323822

We’re currently experiencing performance issues affecting several Optum applications. Our technical teams are actively working to resolve the problem. We’ll share updates as soon as more information is available.

A major cloud service provider is experiencing a DNS-related outage that is disrupting access to its management portal and multiple services. The issue began around 12 PM Eastern Time and is currently impacting all Optum applications. The provider is working to resolve the problem, and we will share updates as soon as additional information becomes available.

The cloud service provider is rolling back recent changes and restoring services to their last known good state. Many Optum applications remain impacted. We will share further updates as soon as more information becomes available.

We are aware of intermittent reports of users unable to access the Clinical Exchange portal. INC/CSA/Ref # INC46190677

The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.