Optum incident

Resolved Notice : RCM ASSURANCE - EDSNET screen changes caused DDE script failure, resulting in failed MDE background jobs.

Major Resolved View vendor source →

Optum experienced a major incident on March 3, 2026, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 04:35 PM UTC
Resolved
Mar 03, 2026, 05:02 PM UTC
Duration
26m
Detected by Pingoru
Mar 03, 2026, 04:35 PM UTC

Update timeline

  1. investigating Mar 03, 2026, 04:35 PM UTC

    An update has been loaded to hosted Assurance which will resolve account errors caused yesterday. Support is working to resume jobs failed currently. Turnkey customer should request Product Update to retrieve the files. INC# INC48727484

  2. resolved Mar 03, 2026, 05:02 PM UTC

    Updates have been applied to correct account errors and failed jobs are running successfully. INC# INC48727484