Optum incident

Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product.

Critical Resolved View vendor source →

Optum experienced a critical incident on February 5, 2026, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 08:03 PM UTC
Resolved
Feb 05, 2026, 09:15 PM UTC
Duration
1h 12m
Detected by Pingoru
Feb 05, 2026, 08:03 PM UTC

Update timeline

  1. investigating Feb 05, 2026, 08:03 PM UTC

    02/05/2025 [03:01:00 PM EST] The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible. INC48241580

  2. resolved Feb 05, 2026, 09:15 PM UTC

    Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.