Optum incident

Resolved Notice : RCM ASSURANCE - Customers are experiencing errors in Medicare Direct Entry (MDE) jobs

Major Resolved View vendor source →

Optum experienced a major incident on March 4, 2026, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 07:33 PM UTC
Resolved
Mar 06, 2026, 02:02 PM UTC
Duration
1d 18h
Detected by Pingoru
Mar 04, 2026, 07:33 PM UTC

Update timeline

  1. investigating Mar 04, 2026, 03:35 PM UTC

    Customers may experience performance issues or errors on Direct Entry jobs due to password issues. INC # INC48750170

  2. investigating Mar 04, 2026, 04:36 PM UTC

    Customers may experience slowness or errors with Medicare Direct Entry jobs. Optum continues to research. INC # INC48750170

  3. investigating Mar 04, 2026, 05:33 PM UTC

    Customers have been provided a workaround for the password issue by disabling the automated DE password update and manually updating the password on the Medicare system. Optum continues to work on the root problem. INC # INC48750170

  4. investigating Mar 04, 2026, 11:28 PM UTC

    Customers may experience errors with Medicare Direct Entry processing. Resolution efforts are in process.

  5. investigating Mar 05, 2026, 04:26 PM UTC

    Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. Research towards resolution continues. #INC48776620

  6. investigating Mar 05, 2026, 06:39 PM UTC

    Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. The technical team is actively working to resolve the issue. We will provide further updates as more information becomes available at 2:00 PM CST. #INC48776620

  7. identified Mar 05, 2026, 08:15 PM UTC

    Customers continue to experience slowness and errors with Medicare Direct Entry. A fix is in review and will be distributed tonight. #INC48776620

  8. resolved Mar 06, 2026, 02:02 PM UTC

    This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. If you have any questions, please contact Support. Action Needed: Please reinstate the automated password changes in Assurance if you disabled them. If you are still experiencing issues with your password, please contact Medicare to reset your password and update the information within Assurance. #INC48776620