Optum incident

Resolved Notice: MEDRX – Issue with the Claim Management Utility Tool

Major Resolved View vendor source →

Optum experienced a major incident on February 9, 2026 affecting MedRx, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2026, 01:50 PM UTC
Resolved
Feb 09, 2026, 03:41 PM UTC
Duration
1h 50m
Detected by Pingoru
Feb 09, 2026, 01:50 PM UTC

Affected components

MedRx

Update timeline

  1. investigating Feb 09, 2026, 01:51 PM UTC

    MedRx Optum Insight is currently experiencing an issue with the Claim Management Utility tool. We are investigating and will provide an update as soon as possible. INC/CSA/Ref #INC48291819

  2. identified Feb 09, 2026, 02:52 PM UTC

    We are still investigating and will provide an update as soon as possible. INC/CSA/Ref #INC48291819

  3. resolved Feb 09, 2026, 03:41 PM UTC

    The issue with the Claim Management Utility tool is now resolved. INC/CSA/Ref #INC48291819