Optum incident

Resolved Notice- Clinical Exchange- delay with results processing

Major Resolved View vendor source →

Optum experienced a major incident on December 18, 2025, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 02:43 PM UTC
Resolved
Dec 18, 2025, 04:13 PM UTC
Duration
1h 30m
Detected by Pingoru
Dec 18, 2025, 02:43 PM UTC

Update timeline

  1. investigating Dec 18, 2025, 02:43 PM UTC

    Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available. #INC47259235

  2. identified Dec 18, 2025, 03:57 PM UTC

    Results are now processing as expected and the issue is still being investigated. We will provide updates as more information becomes available.

  3. resolved Dec 18, 2025, 04:13 PM UTC

    All results have been processed. Thank you for your patience as our teams worked to resolve this issue.