Optum incident

Resolved Notice - Medical Network Relay Exchange - Service Disruption involving Enrollment Central and the Provider Management Tool

Major Resolved View vendor source →

Optum experienced a major incident on November 25, 2025, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 05:03 PM UTC
Resolved
Nov 25, 2025, 06:03 PM UTC
Duration
59m
Detected by Pingoru
Nov 25, 2025, 05:03 PM UTC

Update timeline

  1. investigating Nov 25, 2025, 05:03 PM UTC

    We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience. INC # INC46831590

  2. resolved Nov 25, 2025, 06:03 PM UTC

    Issue with our partner is now resolved, adding new enrollments and provider creation has been restored. Thank you for your understanding and patience as we worked to resolve this matter.