Optum incident

Resolved Notice- CENTRAL SERVICE CDS- Customers are not able to send documents

Critical Resolved View vendor source →

Optum experienced a critical incident on February 11, 2026 affecting Pharmacy Software Solutions, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 05:06 PM UTC
Resolved
Feb 11, 2026, 06:16 PM UTC
Duration
1h 10m
Detected by Pingoru
Feb 11, 2026, 05:06 PM UTC

Affected components

Pharmacy Software Solutions

Update timeline

  1. investigating Feb 11, 2026, 05:06 PM UTC

    Due to an ongoing issue with the Central Document Service, clients may experience errors when accessing or updating patient documents. We are actively investigating the problem and will provide updates as more information becomes available. #INC48357143

  2. resolved Feb 11, 2026, 06:16 PM UTC

    The issue with CDS has been resolved. Thank you for your patience as our teams worked to resolve this issue. #INC48357143