Optum Outage History

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Optum had 57 outages in the last 2 years totaling 1646h 1m of downtime — averaging 2.3 incidents per month.

There were 57 Optum outages since September 17, 2025 totaling 1646h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://solution-status.optum.com

Minor October 20, 2025

Resolved Incident: Intermittent Performance Issues

Detected by Pingoru
Oct 20, 2025, 05:58 PM UTC
Resolved
Oct 20, 2025, 11:06 PM UTC
Duration
5h 7m
Affected: Absolute ARMedRxPharmacy Data SolutionsContract ManagerDental NetworkPharmacy Network SolutionsPharmacy Software SolutionsHealthQxProvider ManagerReimbursement ManagerRisk ManagerRisk View
Timeline · 3 updates
  1. investigating Oct 20, 2025, 05:58 PM UTC

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.

  2. investigating Oct 20, 2025, 09:30 PM UTC

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.

  3. resolved Oct 20, 2025, 11:06 PM UTC

    Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Read the full incident report →

Major October 20, 2025

Resolved Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption

Detected by Pingoru
Oct 20, 2025, 05:21 PM UTC
Resolved
Oct 20, 2025, 09:21 PM UTC
Duration
3h 59m
Timeline · 5 updates
  1. investigating Oct 20, 2025, 05:21 PM UTC

    We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance INC/CSA/Ref# INC46073520

  2. identified Oct 20, 2025, 06:25 PM UTC

    Team is still investigating the issue and will update you as soon as their are any changes. INC/CSA/Ref# INC46073520

  3. identified Oct 20, 2025, 07:28 PM UTC

    Team is still waiting on resolution from AWS. An update will be shared within the next hour. INC/CSA/Ref# INC46073520

  4. monitoring Oct 20, 2025, 08:43 PM UTC

    Most AWS services and internal systems have shown substantial recovery, with numerous previously impacted servers now operating normally following manual interventions and configuration adjustments. AWS continues to issue updates, and the support teams remain vigilant, actively monitoring for any residual or emerging issues as recovery efforts progress.

  5. resolved Oct 20, 2025, 09:21 PM UTC

    At this time we believe all services have been restored. Both the Optum and AWS teams are continuing to monitor for any residual issues, but as of 4:20 pm CDT we are seeing typical performance and success rates. INC/CSA/Ref# INC46073520

Read the full incident report →

Major October 20, 2025

Resolved: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider

Detected by Pingoru
Oct 20, 2025, 03:32 PM UTC
Resolved
Oct 20, 2025, 08:32 PM UTC
Duration
5h
Affected: MedRx
Timeline · 5 updates
  1. investigating Oct 20, 2025, 03:32 PM UTC

    [10/20/2025] 11:30 AM EST Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes. INC46079060

  2. identified Oct 20, 2025, 05:26 PM UTC

    Team is still investigating the issue and and will update you as soon as their are any changes.

  3. monitoring Oct 20, 2025, 06:52 PM UTC

    The team is actively investigating the issue and working toward a resolution. An update will be shared within the next hour.

  4. monitoring Oct 20, 2025, 08:11 PM UTC

    The team is currently conducting a thorough investigation into the issue and is actively working toward a resolution. A status update will be communicated within the next hour.

  5. resolved Oct 20, 2025, 08:32 PM UTC

    Calls are currently connecting successfully without any issues. We will continue to monitor the situation closely.

Read the full incident report →

Major October 20, 2025

Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.

Detected by Pingoru
Oct 20, 2025, 01:08 PM UTC
Resolved
Oct 20, 2025, 03:37 PM UTC
Duration
2h 29m
Timeline · 5 updates
  1. investigating Oct 20, 2025, 01:08 PM UTC

    [10/20/2025] 09:07 AM ET We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue. INC46075665

  2. investigating Oct 20, 2025, 02:01 PM UTC

    The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.

  3. identified Oct 20, 2025, 02:02 PM UTC

    The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available

  4. monitoring Oct 20, 2025, 03:09 PM UTC

    We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.

  5. resolved Oct 20, 2025, 03:37 PM UTC

    We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.

Read the full incident report →

Minor September 18, 2025

Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma

Detected by Pingoru
Sep 18, 2025, 12:58 PM UTC
Resolved
Oct 21, 2025, 03:10 PM UTC
Duration
33d 2h
Affected: Pharmacy Data SolutionsPharmacy Network SolutionsPharmacy Software Solutions
Timeline · 3 updates
  1. investigating Sep 18, 2025, 12:58 PM UTC

    Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages. Optum Insight is troubleshooting this issue and will update once resolved.

  2. monitoring Sep 18, 2025, 07:13 PM UTC

    Update: The issue is considered resolved but Optum Insight will continue to monitor. Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

  3. resolved Oct 21, 2025, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2025

Optum Insight MedRX Invoice Errors

Detected by Pingoru
Sep 17, 2025, 04:53 PM UTC
Resolved
Oct 21, 2025, 03:09 PM UTC
Duration
33d 22h
Affected: MedRxPharmacy Network Solutions
Timeline · 2 updates
  1. identified Sep 17, 2025, 04:53 PM UTC

    This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

  2. resolved Oct 21, 2025, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →