Optum incident

Resolved Notice : RCM ASSURANCE - Experiencing issue with intermittent performance with Medicare Direct Entry MDE is restored.

Major Resolved View vendor source →

Optum experienced a major incident on March 2, 2026, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 02:45 PM UTC
Resolved
Mar 02, 2026, 07:49 PM UTC
Duration
5h 4m
Detected by Pingoru
Mar 02, 2026, 02:45 PM UTC

Update timeline

  1. investigating Mar 02, 2026, 02:45 PM UTC

    Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE). This may result in: Failed, queued, slow jobs ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen' Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. INC/CSA/Ref # INC48697869

  2. investigating Mar 02, 2026, 04:12 PM UTC

    We are working on correcting our process to accommodate the changes made to the MDE System. INC/CSA/Ref # INC48697869

  3. identified Mar 02, 2026, 05:18 PM UTC

    Fix is ready, working on getting up to our distribution server now. INC/CSA/Ref # INC48697869

  4. monitoring Mar 02, 2026, 06:15 PM UTC

    Updated scripts have been tested and distributed to production. Support has started resuming failed jobs. Further updates will be provided at 2PM CST. INC/CSA/Ref # INC48697869

  5. resolved Mar 02, 2026, 07:49 PM UTC

    The updated scripts have been distributed and all impacted jobs have been restarted. Turnkey customers need to run EPD to receive the fix, then restart failed jobs.