Optum incident

Resolved notice - MEDICAL NETWORK RELAY EXCHANGE - Issues with Connect Center Multi-Factor Authentication

Major Resolved View vendor source →

Optum experienced a major incident on February 2, 2026, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 08:04 PM UTC
Resolved
Feb 02, 2026, 08:36 PM UTC
Duration
32m
Detected by Pingoru
Feb 02, 2026, 08:04 PM UTC

Update timeline

  1. investigating Feb 02, 2026, 08:04 PM UTC

    We are currently experiencing performance issues with Connect Center Multi-Factor Authentication. After the authentication code is entered, users are sent back to the login screen. Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication. If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049. INC/CSA/Ref # INC48156445

  2. resolved Feb 02, 2026, 08:36 PM UTC

    We wanted to make you aware of an with Connect Center Multi-Factor Authentication. After the authentication code was entered, users were being sent back to the login screen. This issue is now resolved and we apologize for any inconvenience this may have caused. Action Required: no action is required at this time. The issue is now resolved.