Optum incident

Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management.

Major Resolved View vendor source →

Optum experienced a major incident on December 18, 2025, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 11:30 PM UTC
Resolved
Dec 19, 2025, 01:55 AM UTC
Duration
2h 25m
Detected by Pingoru
Dec 18, 2025, 11:30 PM UTC

Update timeline

  1. investigating Dec 18, 2025, 11:30 PM UTC

    We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556

  2. investigating Dec 18, 2025, 11:48 PM UTC

    We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience. INC/CSA/Ref #INC47279556

  3. identified Dec 19, 2025, 12:08 AM UTC

    We are aware of a service disruption that may temporarily impact your ability to validate NPI within Enrollment Central/Provider Management. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.

  4. resolved Dec 19, 2025, 01:55 AM UTC

    The service disruption previously reported has been resolved. The ability to validate NPI within Enrollment Central/Provider Management is restored. We appreciate your patience during this brief interruption.