Optum incident

Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue

Critical Resolved View vendor source →

Optum experienced a critical incident on January 28, 2026, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 02:20 PM UTC
Resolved
Jan 28, 2026, 02:49 PM UTC
Duration
28m
Detected by Pingoru
Jan 28, 2026, 02:20 PM UTC

Update timeline

  1. investigating Jan 28, 2026, 02:20 PM UTC

    Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible. INC/CSA/Ref #INC48061955

  2. resolved Jan 28, 2026, 02:49 PM UTC

    Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it. INC/CSA/Ref #INC48061955