Nuvei Outage History

Started Oct 20, 2025, 03:56 AM UTC· resolved Oct 27, 2025, 11:35 PM UTC

1. identified Oct 20, 2025, 03:56 AM UTC

   We have identified an issue affecting VISA card transactions processed on PAX terminals, including the PAX A920, A910s, and A80, and online payments products, including Online Checkout, Payment Links, Hosted Payments Page and Virtual terminal. Cardholders may notice duplicate charges on their bank statements concerning specific transactions processed through the listed products, while merchants may see only one transaction record on TMP, Nuvei Merchant Portal, or Online Checkout Portal. Our team is actively investigating the issue, and updates will be shared as more information becomes available. We appreciate your patience as we work to resolve this matter and apologise for the inconvenience caused.

2. monitoring Oct 20, 2025, 05:45 AM UTC

   We have successfully identified the impacted transactions and will send the reversal transactions to the impacted cardholder accounts shortly. No action will be required by the cardholder or the merchant, and the reversal transaction record will be shown on the cardholder’s bank statement once the reversal process is completed.

3. identified Oct 20, 2025, 10:14 PM UTC

   Due to a technical issue, the reversal transactions have yet to be processed. Our team is continuing to investigate the issue, and we aim to complete the assessments and reversal as soon as possible. NOTE: If a customer reaches out regarding duplicate charges, please refrain from issuing a refund for the impacted VISA transaction and inform the customer that a reversal will be processed shortly. Further updates will be provided when more information becomes available. We apologise for the inconvenience this caused.

4. monitoring Oct 21, 2025, 08:28 AM UTC

   We would like to let you know that the reversal of the impacted VISA transactions has been released. The clearing process may take up to 3 days to complete depending on the card issuer. In the meantime, no action is required by the cardholder or the merchant. Once the clearing processed is completed, the duplicated transaction record will be removed and only one transaction record will be shown on the cardholder’s bank statement. We thank you for your patience as we work towards resolving the issue and we sincerely apologise again for the inconvenience this caused. For more details regarding the issue, please contact our support team for assistance.

5. resolved Oct 27, 2025, 11:35 PM UTC

   This incident has been resolved.

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Started Oct 19, 2025, 11:54 PM UTC· resolved Oct 26, 2025, 09:57 PM UTC

1. identified Oct 19, 2025, 11:54 PM UTC

   Due to a third-party outage, we are currently experiencing a delay in Partner rebates calculation, and payout on TMP (https://merchant-anz.nuvei.com/). We apologise for the delay, and our Billings team is working closely with our external partner to resolve the issue. If you require more information regarding the issue, please reach out to your dedicated Relationship Manager for assistance.

2. monitoring Oct 24, 2025, 12:16 AM UTC

   We would like to let you know that the September 2025 rebates are now available on TMP. We apologise for the delay, and we thank you for your patience as we work towards resolving the issue.

3. resolved Oct 26, 2025, 09:57 PM UTC

   This incident has been resolved.

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Started Oct 17, 2025, 12:39 AM UTC· resolved Oct 28, 2025, 12:28 AM UTC

1. identified Oct 17, 2025, 12:39 AM UTC

   An issue has been identified impacting the acceptance of certain cards on PAX terminals, including PAX A920, PAX A910s, and PAX A80. Merchants may encounter a “Card not allowed” or “Decline” error when processing specific card types. The issue currently appears to affect certain cards issued by the following institutions, though additional issuers may also be impacted: NAB, American Express, ING, Revolut, St. George, Macquarie Bank, and Greater Bank. The same error may appear if the customer is paying with the certain cards issued by the above institutions via digital wallets, including ApplePay, SamsungPay and GooglePay. We recommend that merchants request customers to use an alternative card to process transactions while we work with our external partner to resolve the issue. This remains our top priority, and we sincerely apologise for the inconvenience this has caused.

2. monitoring Oct 26, 2025, 10:18 PM UTC

   We have pushed a software update, and the issue should now be resolved. We will continue to monitor the issue and provide information if there's any update.

3. resolved Oct 28, 2025, 12:28 AM UTC

   This incident has been resolved.

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Started Oct 10, 2025, 03:07 AM UTC· resolved Oct 20, 2025, 04:05 AM UTC

1. identified Oct 10, 2025, 03:07 AM UTC

   We’re currently experiencing a delay in the release of the September monthly statement due to a third-party outage. Our team is working closely with our provider to resolve the issue and publish the statement as soon as possible. Update will be provided once a confirmed release date is available. We apologise for the inconvenience this caused and thank you for your patience as we work towards resolving the issue.

2. identified Oct 15, 2025, 03:50 AM UTC

   Our team is still working closely with our 3rd-party partner to resolve the issue as soon as possible. We apologise for the inconvenience that was caused.

3. monitoring Oct 17, 2025, 09:00 PM UTC

   The issue is now resolved, merchants can now view the September Monthly Statement on the TMP and the Nuvei Merchant Portal. We, once again, apologise for the inconvenience caused and thank you for your patience as we worked towards resolving the issue.

4. resolved Oct 20, 2025, 04:05 AM UTC

   This incident has been resolved.

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Started Oct 02, 2025, 01:43 AM UTC· resolved Oct 06, 2025, 10:32 PM UTC

1. monitoring Oct 02, 2025, 01:43 AM UTC

   Due to a 3rd party outage, there will be a partial delay to Same Day Funding and Same Business Day Funding for selected merchants on transactions processed on Wednesday, 1 October 2025. The delayed amount is expected to be deposited into affected accounts today, 2 October 2025, together with settlements for today's transactions. We are actively investigating the issue and working diligently to resolve it with our 3rd party provider. In the interim, merchants are advised to refer to the TMP (https://merchant-anz.nuvei.com/) to verify the accurate funding amount. We apologise for the inconvenience caused and thank you for your patience as we work towards a resolution.

2. monitoring Oct 02, 2025, 01:48 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 03, 2025, 01:45 AM UTC

   The issue is now resolved.

4. resolved Oct 06, 2025, 10:32 PM UTC

   This incident has been resolved.

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Started Oct 01, 2025, 02:14 AM UTC· resolved Oct 02, 2025, 03:24 AM UTC

1. identified Oct 01, 2025, 02:14 AM UTC

   We are currently experiencing a data display error on TMP (https://merchant-anz.nuvei.com/) due to a third-party outage. This issue affects some Same Day Funding and Same Business Day Funding merchants, who may notice a different funding amount compared to the actual amount deposited into your bank account Please be assured that the correct funding amount has been successfully deposited into your account on Tuesday, 30 September 2025. Our team is actively addressing the display discrepancy and working towards a resolution with our external partner. We apologise for the inconvenience caused and appreciate your patience and understanding during this time.

2. monitoring Oct 02, 2025, 12:49 AM UTC

   The issue has now been resolved.

3. monitoring Oct 02, 2025, 12:49 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 02, 2025, 03:24 AM UTC

   This incident has been resolved.

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Started Sep 05, 2025, 11:39 PM UTC· resolved Sep 10, 2025, 01:20 AM UTC

1. identified Sep 05, 2025, 11:39 PM UTC

   An issue impacting Same Day and Same Business Day Funding has been identified. Merchants may experience funding delay for transactions processed on Friday, 5 September, 2025. Our team is working diligently to resolve the issue. We will provide updates regarding the affected funding once updates become available.

2. identified Sep 06, 2025, 12:26 AM UTC

   We are continuing to work on a resolution for this issue.

3. monitoring Sep 06, 2025, 02:30 AM UTC

   Due to a third part outage, we apologise for the delay in Same Day Funding and Same Business Day Funding. All the impacted fundings have now been processed and deposited to the affected accounts. We apologise again for the inconvenience this caused and thank you for your patience as we work towards a solution.

4. resolved Sep 10, 2025, 01:20 AM UTC

   This incident has been resolved.

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Started Aug 27, 2025, 03:53 AM UTC· resolved Aug 27, 2025, 07:32 AM UTC

1. identified Aug 27, 2025, 03:53 AM UTC

   An issue impacting online transactions has been detected. Merchants may experience error code "Unexpected Server Error", or "Communication error" when processing online payments via Online Checkout, Payment Links and Hosted Payments Page. Our team is working diligently to resolve the issue and we will provide more information when it becomes available. Thank you for your patience as we work towards a solution.

2. monitoring Aug 27, 2025, 05:36 AM UTC

   A fix has been implemented to resolve the error messages. We will be actively monitoring to ensure the systems are running smoothly.

3. resolved Aug 27, 2025, 07:32 AM UTC

   This incident has been resolved.

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Started Aug 23, 2025, 12:31 AM UTC· resolved Aug 26, 2025, 12:35 AM UTC

1. identified Aug 23, 2025, 12:31 AM UTC

   An issue impacting Same Day Funding is identified. Merchant may experience partial funding delay for transactions processed on Friday, 22 August, 2025. Our team is working diligently to resolve the issue. We apologise the inconvenience caused and thank you for your patience.

2. monitoring Aug 24, 2025, 10:40 PM UTC

   Due to a third-party outage with funding files delivery, there was a partial Same Day funding delay for transactions processed on Friday, 22 August, 2025. The funding for the missing transactions was deposited as part of the funding on Saturday, 23 August 2025. We apologise for the inconvenience this caused again and thank you for your patience as we work towards a solution.

3. monitoring Aug 25, 2025, 01:14 AM UTC

   For some merchants on Same Business Day Funding, part of the transactions processed on Friday, 22 August, 2025 were also impacted by the funding delay. The missing funding is expected to be processed as part of the deposit today. We once again sincerely apologise for the inconvenience caused by the outage. Should you have any queries, please reach out to our Support team by submitting a request on our Help Centre.

4. resolved Aug 26, 2025, 12:35 AM UTC

   This incident has been resolved.

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Started Aug 12, 2025, 02:04 AM UTC· resolved Aug 13, 2025, 06:12 AM UTC

1. identified Aug 12, 2025, 02:04 AM UTC

   We’ve identified an issue with the Velocity sign-up form (https://tillpayments.com/offers/velocity). Merchants who have signed up are currently unable to access the “Accept offer” button in the confirmation email to accept their Velocity offer. Our team is working diligently to resolve this, and we appreciate your patience as we work towards a fix.

2. monitoring Aug 12, 2025, 02:53 AM UTC

   A fix has been implemented and the issue is now resolved, we thank you for your patience as we work towards a solution.

3. resolved Aug 13, 2025, 06:12 AM UTC

   This incident has been resolved.

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Started Jun 23, 2025, 12:30 AM UTC· resolved Jun 23, 2025, 05:27 AM UTC

1. identified Jun 23, 2025, 12:30 AM UTC

   We've identified an issue affecting the Merchant & Partner Portal (formerly known as the Till Portal), where some merchants may be unable to access their dashboards. Our team is actively working to resolve the issue, and we apologise for any inconvenience this may have caused.

2. monitoring Jun 23, 2025, 01:17 AM UTC

   The issue is now resolved. Merchants are able to access the dashboards on the Merchant & Partner Portal as usual.

3. resolved Jun 23, 2025, 05:27 AM UTC

   This incident has been resolved.

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Started May 20, 2025, 05:39 AM UTC· resolved May 20, 2025, 11:42 AM UTC

1. identified May 20, 2025, 05:39 AM UTC

   We are experiencing degraded performance with the TMP. Our team is working to resolve the issue, and will provide an update as soon as it becomes available.

2. resolved May 20, 2025, 11:42 AM UTC

   This incident has been resolved.

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Started May 18, 2025, 11:35 PM UTC· resolved May 20, 2025, 12:28 AM UTC

1. identified May 18, 2025, 11:35 PM UTC

   An issue impacting TMP's (previously known as the "Till Merchant Portal") ability to generate transaction and funding reports has been detected. Our team is working to rectify the situation. We apologise for the inconvenience this caused and thank you for your understanding as we work towards a solution.

2. monitoring May 19, 2025, 01:39 AM UTC

   The issue is now resolved.

3. resolved May 20, 2025, 12:28 AM UTC

   This incident has been resolved.

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Started Apr 07, 2025, 05:49 AM UTC· resolved Apr 08, 2025, 10:52 PM UTC

1. investigating Apr 07, 2025, 05:49 AM UTC

   Due to a third-party outage, there will be a delay in Next Day Funding for transactions processed between Friday, 4th April, 2025 and Sunday, 6th April, 2025. The impacted funds will be desposited to the affected accounts latest by tomorrow, 8th April, 2025. We apologise for the inconvenience this caused and thank you for your understanding.

2. monitoring Apr 08, 2025, 02:30 AM UTC

   Funding for Friday and Saturday have been deposited to the impacted accounts. We are working to resolve the issue with Sunday funding and will release the funds as soon as possible. We apologise for the inconvenience caused and thank you for your understanding as we work towards a solution.

3. monitoring Apr 08, 2025, 03:15 AM UTC

   Funding for Sunday transactions has now been deposited to the impacted accounts. We thank you for your patience as we work towards a solution for the outage.

4. resolved Apr 08, 2025, 10:52 PM UTC

   This incident has been resolved.

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Started Apr 06, 2025, 10:25 PM UTC· resolved Apr 07, 2025, 05:29 AM UTC

1. investigating Apr 06, 2025, 10:25 PM UTC

   Due to an unexpected outage of one of our third-party providers, merchants may experience a delay in Same Day Funding for online transactions processed on Sunday, 6th April 2025. Our team is working diligently to resolve the issue and will share the expected deposit time for the impacted funds as soon as possible.

2. monitoring Apr 06, 2025, 11:02 PM UTC

   Funding for the impacted online transactions processed on Sunday, 6th April 2025 will be deposited into the affected accounts today, Monday, 7th April 2025.

3. monitoring Apr 07, 2025, 12:01 AM UTC

   The funds have now been deposited to the impacted account, we apologise for the inconvenience that caused and thank you for your patience as we work through the incident.

4. resolved Apr 07, 2025, 05:29 AM UTC

   This incident has been resolved.

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Started Apr 03, 2025, 11:07 PM UTC· resolved Apr 04, 2025, 03:10 AM UTC

1. investigating Apr 03, 2025, 11:07 PM UTC

   An issue has been detected impacting all integrated terminals on Terminal Connect payment software, Payment Links Portal and the Merchant and Partner Portal. Our team is working for a resolution.

2. monitoring Apr 03, 2025, 11:15 PM UTC

   The incident on terminals and the Merchant & Partner Portal is now resolved. We are working diligently to resolve the issue on Payment Links.

3. monitoring Apr 03, 2025, 11:22 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Apr 04, 2025, 01:30 AM UTC

   The issue is now resolved.

5. resolved Apr 04, 2025, 03:10 AM UTC

   This incident has been resolved.

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Started Mar 20, 2025, 10:44 PM UTC· resolved Mar 21, 2025, 02:08 AM UTC

1. identified Mar 20, 2025, 10:44 PM UTC

   Due to an unexpected outage, an issue has been detected impacting our cloud software applications. Merchants might be experiencing degraded performance on our Merchant & Partner Portal, Payment Links Portal, Verifone T650p and PAX terminals on Terminal Connect software. Our team is working to restore things back to normal. We apologise for the inconvenience this has caused. Thank you for your patience and understanding as we work towards a solution.

2. monitoring Mar 20, 2025, 11:13 PM UTC

   A fix has been implemented. Merchants should now be able to access the Merchant & Partner Portal and Payment Links Portal, and process transactions on the impacted Verifone T650p and PAX terminals. We are monitoring the results and will provide updates as soon as new information becomes available.

3. resolved Mar 21, 2025, 02:08 AM UTC

   This incident has been resolved.

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Started Mar 18, 2025, 02:24 AM UTC· resolved Mar 19, 2025, 04:10 AM UTC

1. identified Mar 18, 2025, 02:24 AM UTC

   Due to an unexpected service outage with our third-party provider, some merchants may not receive the full funding for Visa card transactions processed on 17 March 2025. The impacted funds are expected to be deposited in the next funding cycle: - Same Day and Same Business Day Funding merchants will receive the funds today, 18 March 2025. - Next Day Funding merchants will receive the funds tomorrow, 19 March 2025. We apologise for the inconvenience and appreciate your patience as we work to resolve this issue.

2. resolved Mar 19, 2025, 04:10 AM UTC

   This incident has been resolved.

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Started Mar 17, 2025, 03:54 AM UTC· resolved Mar 18, 2025, 10:49 PM UTC

1. identified Mar 17, 2025, 03:54 AM UTC

   We are currently experiencing a service outage affecting Payment Links, specifically impacting transactions made via Apple Pay. As a result, merchants may be unable to process these payments. Our team is actively working to resolve the issue. In the meantime, we recommend advising customers to use alternative payment methods to process transactions.

2. monitoring Mar 18, 2025, 02:52 AM UTC

   The issue is currently fixed. Thank you for your understanding as we worked towards a solution.

3. resolved Mar 18, 2025, 10:49 PM UTC

   This incident has been resolved.

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Started Mar 09, 2025, 08:10 AM UTC· resolved Mar 09, 2025, 09:33 PM UTC

1. identified Mar 09, 2025, 08:10 AM UTC

   Due to a third party outage, there is an issue impacting all terminals. Merchants may not able to process MasterCard transactions. To resolve the issue, please restart your terminal to continue with processing transactions. We apologise for the inconvenience this caused and thank you for your patience as we work towards a solution with our partner.

2. resolved Mar 09, 2025, 09:33 PM UTC

   This incident has been resolved.

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Started Mar 04, 2025, 09:27 PM UTC· resolved Mar 05, 2025, 01:05 AM UTC

1. identified Mar 04, 2025, 09:27 PM UTC

   Our team has identified a service outage from one of our service providers, Cloud Flare, affecting Nuvei card-not-present solutions, including Online Checkout, Hosted Payments Page and Payment Links. Merchants may experience timeouts and connectivity issues when processing payments. A fix has been implemented to resolve the issue. We’ll provide updates as they become available. Thank you for your patience.

2. monitoring Mar 04, 2025, 11:31 PM UTC

   The issue is now resolved.

3. resolved Mar 05, 2025, 01:05 AM UTC

   This incident has been resolved.

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Started Feb 28, 2025, 11:35 PM UTC· resolved Mar 02, 2025, 10:08 PM UTC

1. identified Feb 28, 2025, 11:35 PM UTC

   Due to an unexpected outage, we are currently experiencing issues impacting some Verifone T650p terminals. Our team is investigating the issue and is working towards a resolution as soon as possible

2. monitoring Mar 01, 2025, 02:48 AM UTC

   The issue has now resolved.

3. resolved Mar 02, 2025, 10:08 PM UTC

   This incident has been resolved.

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