Nuvei incident
September 2025 Partner rebates calculation and payout delay
Nuvei experienced a minor incident on October 19, 2025 affecting TMP, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2025, 11:54 PM UTC
Due to a third-party outage, we are currently experiencing a delay in Partner rebates calculation, and payout on TMP (https://merchant-anz.nuvei.com/). We apologise for the delay, and our Billings team is working closely with our external partner to resolve the issue. If you require more information regarding the issue, please reach out to your dedicated Relationship Manager for assistance.
- monitoring Oct 24, 2025, 12:16 AM UTC
We would like to let you know that the September 2025 rebates are now available on TMP. We apologise for the delay, and we thank you for your patience as we work towards resolving the issue.
- resolved Oct 26, 2025, 09:57 PM UTC
This incident has been resolved.