Nuvei experienced a minor incident on October 17, 2025 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 10d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 17, 2025, 12:39 AM UTC
An issue has been identified impacting the acceptance of certain cards on PAX terminals, including PAX A920, PAX A910s, and PAX A80. Merchants may encounter a “Card not allowed” or “Decline” error when processing specific card types. The issue currently appears to affect certain cards issued by the following institutions, though additional issuers may also be impacted: NAB, American Express, ING, Revolut, St. George, Macquarie Bank, and Greater Bank. The same error may appear if the customer is paying with the certain cards issued by the above institutions via digital wallets, including ApplePay, SamsungPay and GooglePay. We recommend that merchants request customers to use an alternative card to process transactions while we work with our external partner to resolve the issue. This remains our top priority, and we sincerely apologise for the inconvenience this has caused.
- monitoring Oct 26, 2025, 10:18 PM UTC
We have pushed a software update, and the issue should now be resolved. We will continue to monitor the issue and provide information if there's any update.
- resolved Oct 28, 2025, 12:28 AM UTC
This incident has been resolved.