Nuvei incident

Merchant & Partner Portal service degradation

Resolved after 4 hours 56 minutes, affecting ANZ Nuvei Merchant & Partner Portal, on June 23, 2025.

monitoring Jun 23, 2025, 01:17 AM UTC

The issue is now resolved. Merchants are able to access the dashboards on the Merchant & Partner Portal as usual.

Started
Jun 23, 2025, 12:30 AM UTC
Resolved
Jun 23, 2025, 05:27 AM UTC
Duration
4h 56m
Detected by Pingoru
Jun 23, 2025, 12:30 AM UTC

Affected components

ANZ Nuvei Merchant & Partner Portal

Update timeline

  1. identified Jun 23, 2025, 12:30 AM UTC

    We've identified an issue affecting the Merchant & Partner Portal (formerly known as the Till Portal), where some merchants may be unable to access their dashboards. Our team is actively working to resolve the issue, and we apologise for any inconvenience this may have caused.

  2. monitoring Jun 23, 2025, 01:17 AM UTC

    The issue is now resolved. Merchants are able to access the dashboards on the Merchant & Partner Portal as usual.

  3. resolved Jun 23, 2025, 05:27 AM UTC

    This incident has been resolved.

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