Nuvei experienced a major incident on April 6, 2025 affecting Australia Same Day Funding, lasting 7h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2025, 10:25 PM UTC
Due to an unexpected outage of one of our third-party providers, merchants may experience a delay in Same Day Funding for online transactions processed on Sunday, 6th April 2025. Our team is working diligently to resolve the issue and will share the expected deposit time for the impacted funds as soon as possible.
- monitoring Apr 06, 2025, 11:02 PM UTC
Funding for the impacted online transactions processed on Sunday, 6th April 2025 will be deposited into the affected accounts today, Monday, 7th April 2025.
- monitoring Apr 07, 2025, 12:01 AM UTC
The funds have now been deposited to the impacted account, we apologise for the inconvenience that caused and thank you for your patience as we work through the incident.
- resolved Apr 07, 2025, 05:29 AM UTC
This incident has been resolved.