Nuvei experienced a minor incident on March 20, 2025 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 20, 2025, 10:44 PM UTC
Due to an unexpected outage, an issue has been detected impacting our cloud software applications. Merchants might be experiencing degraded performance on our Merchant & Partner Portal, Payment Links Portal, Verifone T650p and PAX terminals on Terminal Connect software. Our team is working to restore things back to normal. We apologise for the inconvenience this has caused. Thank you for your patience and understanding as we work towards a solution.
- monitoring Mar 20, 2025, 11:13 PM UTC
A fix has been implemented. Merchants should now be able to access the Merchant & Partner Portal and Payment Links Portal, and process transactions on the impacted Verifone T650p and PAX terminals. We are monitoring the results and will provide updates as soon as new information becomes available.
- resolved Mar 21, 2025, 02:08 AM UTC
This incident has been resolved.