Nuvei experienced a major incident on August 27, 2025 affecting Payment Links and Online Checkout and 1 more component, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2025, 03:53 AM UTC
An issue impacting online transactions has been detected. Merchants may experience error code "Unexpected Server Error", or "Communication error" when processing online payments via Online Checkout, Payment Links and Hosted Payments Page. Our team is working diligently to resolve the issue and we will provide more information when it becomes available. Thank you for your patience as we work towards a solution.
- monitoring Aug 27, 2025, 05:36 AM UTC
A fix has been implemented to resolve the error messages. We will be actively monitoring to ensure the systems are running smoothly.
- resolved Aug 27, 2025, 07:32 AM UTC
This incident has been resolved.