Resolved after 10 days, affecting ANZ Nuvei Merchant & Partner Portal and TMP, on October 10, 2025.
The issue is now resolved, merchants can now view the September Monthly Statement on the TMP and the Nuvei Merchant Portal. We, once again, apologise for the inconvenience caused and thank you for your patience as we worked towards resolving the issue.
Affected components
Update timeline
- identified Oct 10, 2025, 03:07 AM UTC
We’re currently experiencing a delay in the release of the September monthly statement due to a third-party outage. Our team is working closely with our provider to resolve the issue and publish the statement as soon as possible. Update will be provided once a confirmed release date is available. We apologise for the inconvenience this caused and thank you for your patience as we work towards resolving the issue.
- identified Oct 15, 2025, 03:50 AM UTC
Our team is still working closely with our 3rd-party partner to resolve the issue as soon as possible. We apologise for the inconvenience that was caused.
- monitoring Oct 17, 2025, 09:00 PM UTC
The issue is now resolved, merchants can now view the September Monthly Statement on the TMP and the Nuvei Merchant Portal. We, once again, apologise for the inconvenience caused and thank you for your patience as we worked towards resolving the issue.
- resolved Oct 20, 2025, 04:05 AM UTC
This incident has been resolved.
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